Old Government House Hotel & Spa

4.8/5 based on 1603 reviews
Latest Reviews
I have been coming here every month for 3 years. It has been a consistently excellent experience. The hotel and the staff / service could not be better. The food and wine are also excellent!
thebestof.co.uk
Source: thebestof.co.uk
The OGH serve the best crab sandwich ever! Great service and a lovely location.
thebestof.co.uk
Source: thebestof.co.uk
Stayed for four nights in a suite with a balcony. The suite we were in was comfy, spotlessly clean and well appointed, as was the rest of the hotel. The view from the balcony was spectacular and caught most of the harbour. All the staff were very pleasant and helpful and provided service that was second to none. We never actually ate in the hotel at night but the breakfast was delicious. Thank you OGH Hotel and all the staff that work there for making our stay so pleasant. We will be back sooner rather than later.
tripadvisor.co.uk
Source: tripadvisor.co.uk
We stayed for 3 nights, attentive staff, beautiful room with a beautiful view, room service and upkeep is second to none.
Situated close to the high street, St Peter Port and local attractions. Would highly recommend!
The staff went beyond the call of duty to ensure we had the perfect stay, and they succeeded :)
tripadvisor.co.uk
Source: tripadvisor.co.uk
We stayed here for two nights in one of the rooms with a balcony, and sea views. The room was beautifully decorated, and we liked the extra touches, real orchids, and freshly cut flowers. The vast selection of tea and coffee etc.
We ate at the hotel restaurant the first evening, and the service, attention to detail, In fact the whole ambiance of the room was delightful. The food was delicious, do try their chicken liver pate, it's scrumptious. The steak was cooked to perfection, the crab salad and new potatoes were tasty and as fresh as you could get. We sadly couldn't fit a dessert in, but their Irish coffee is the biz!
We would have scored this hotel with 5 stars, but for the fact that it doesn't have an indoor pool, and the public areas are not big, so although, at this time of the year, it was ideal, I would not enjoy staying here so much in the high season.
Having said that, all the public rooms were beautifully furnished and intriguing.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Since the OGH changed their fine dining restaurant into a "Curry Room" the diner now only has Hobsons choice of eating in the Brassiere, unless you want curry. The room itself is very well laid out and the service is excellent. Unfortunately the food is very mediocre. You know the sort of thing. Not poor enough to ellicit a complaint but totally unmemorable. After an absence of nealy 12 months for just that reason, my Wife and I decided to give it anoher try and went for Dinner Saturday evening. The restaurant was less than 10% full, which did not bode well for the evening and unfortunately the food had not changed. A very limited menu (For a 5* Hotel) and still not poor enough to complain but not very good either. Shame, it should be one of the best in Guernsey.
tripadvisor.co.uk
Source: tripadvisor.co.uk
The hotel is very central but I feel for the price you should get slightly larger rooms. The bedroom (Room 202) was very small as was the bathroom. When you spend these kind of prices you are paying because you are planning to spent time in your room and use its facilities. To use the kettle you had to fill it from the bath and then find room on the table as it was kept in the wardrobe. Also the television signal was not good at all.

The staff were very friendly and helpful and the food was great. The spa was fully booked on the day we visited which was a shame but our own fault for not booking before arrival.

I just feel that for a 5 star hotel and the prices that they charge the bedrooms need to be bigger I am afraid.
tripadvisor.co.uk
Source: tripadvisor.co.uk
We stayed at OGH for 3 nights from 15th February. We were really impressed with the advance notification form we were asked to complete so we could make special requests and insodoing advised of an early arrival with the result that our room being available on arrival (as well as the flowers and champagne I had requested). We booked a suite for a few days of luxury and the room did not disappoint. Staff on arrival were really helpful and welcoming, and this was a common theme for our 4 days at the hotel; nothing was too much trouble. We ate in the Brasserie on the first night and had a wonderful meal, followed by a fantastic curry in The Curry Room. We were the only couple eating in the curry room that night and the waiter gave us an excellent personal "butler" service, happy to chat and also advise on the wine flight my wife opted for. We ate out on Tuesday night and the hotel were happy to give us the benefit of their advice, and we closed off our few days away with a lovely afternoon tea at the hotel. We made use of the gym and spa and if we had a niggle it was that the steam room was closed and the gym was quite busy with (I suspect) local members. This didn't in anyway detract from our break and we would thoroughly recomend the OGH for a short (or longer) break on a lovely quiet island where we walked and walked and walked enjoying the peace and quite, wonderful scenary and the chance to get away from the normal busy-ness of life. Thank you so much
tripadvisor.co.uk
Source: tripadvisor.co.uk
Myself and my wife got married last year and we chose the OGH for the reception. What can i say the Hotel is fantastic and the staff even more so. We were looked after during the build up by Sam who was the events manager and she did a fantastic job of making us feel welcome and catering for our every need. The hotel is beautiful and when we arrived in the afternoon the sun was shining and everything was laid out as we had planned the staff were all top notch and nobody was left waiting for drinks or food. On the day Harry took us through the proceedings and he did an excellent job and really made the occasion a special one. I cannot rate this hotel highly enough and would strongly recommend to anyone visiting Guernsey its location is perfect and the rooms are stunning. Defiantly the best hotel in Guernsey without a doubt
tripadvisor.co.uk
Source: tripadvisor.co.uk
When visiting Guernsey for the weekend my husband and I decided to treat ourselves to a little luxury. We were not disappointed.
We were on an early flight and arrived at The OGH 5hours before our check in time with hope that we could leave our bags and go and explore. We had a warm greeting and was told our room was already ready. We were then asked if we would like to upgrade for an extra £50, which we did. We were offered complimentary breakfast while our new room was made ready.
Our room was plush, if on the small side which made us wonder what the lesser room would have been like. But, as with older buildings the room size was to be expected. Everything about the room was of a high standard from the cushioned walks, gigantic bed and super thick towels and robes. The bathroom was stocked up with quality toiletries too. I was a little disappointed that there was no fridge but reception did send up chilled water on request. The tea/coffee section was fully loaded with filtered coffee and cafeteria, hot chocolate and yummy biscuits.
The concierge was extremely helpful and very professional as were all the staff. Nothing was too much trouble. I can not commend them more than saying it was impeccable service.
Drinks in the bar where reasonably priced and were served with an selection of complementary nibbles.
On returning too our room late in the evening, it had been refreshed and little chocolate biscuits and a little note wishing us a pleasant sleep.
We were offered a later check out of 12 noon we we accepted and made appointments at the spa to indulge in some very beautiful treatments. I admit, I did actually fall asleep during the full body massage!
Again, the concierge explained there was no rush for our room and we could freshen up, keeping our room after our spa treatment.
Later in the afternoon after a wonder around the very empty St Peter Port on a Sunday (be advised to make plans during the winter as everything is closed) we decided to take coffee in the hotel lounge. We were still full from the amazing breakfast (decorated with fresh flowers) in our room or we would have ordered the delectable afternoon teas that were being served. These are open to non residents too.
We did decide to go to the best hotel in Guernsey and got the best service possible in decadent surroundings.
Fine, our room was expensive but if you throw in the fact that we were not charged for either the early check in or late check out and complimentary breakfast on arrival (£15.95 pp to non residents) the difference you would pay in a lesser hotel is not much.
We were even given homemade flapjacks for our journey home.
You get what you pay for and with the OGH you get that little bit more.
We will be visiting the OGH again, as will you if you ever have the pleasure of staying there yourselves.
tripadvisor.co.uk
Source: tripadvisor.co.uk
I stayed at the old government house for one night while on a job in Guernsey. Guernsey looks great and although I arrived at dusk, I've marked it out for a longer visit to see more.

The hotel is in the centre of St. Peter Port - excellently placed. A first class welcome from a charming receptionist who made the arrival special. Less so from the porter Stewart who was asked to show me to my room. He took me to the lift and then gave me instructions, which turned out to be had to follow as the second floor is a bit of a warren.

My room, 215, a queen superior was luxuriously appointed, if a little on the compact side. A bit fussy for me, but not doubting a very comfortable and high bed, great well stocked tea tray and two easy chairs.

I didn't bring a cat, but had I done so I would have had a problem swinging it in the very compact bathroom. Great toiletries from L'occitane, but no where near the sink to unpack ones own sponge bag, and a shower that was a tight fit to get out of. No space to stand and dry oneself either.

Excellent service. A call from reception twenty minutes after check in to see if everythign was alright in my room brought a staff member with a wireless router as the interested signal in the room was not good.

First class breakfast, and a nice evening meal in the brasseries.

It's ceryaunky not cheap and at that price I could have done with more space, but no denying the service levels and quality of the place. First class
tripadvisor.co.uk
Source: tripadvisor.co.uk
This was our second visit to this little gem of a hotel and we were not disappointed. See our previous review from two years ago. Very quaint, like stepping back in time, in a good way. From sumptuous afternoon teas, to a great bar service and the best lamb curry I have had and customer service second to none . Any request will be catered for with a smile. Great position too for little walks into town. Do not be put off by the minority of bad reviews, this is a lovely charming little hotel, you will not be disappointed .
tripadvisor.co.uk
Source: tripadvisor.co.uk
A very nice place with helpful staff but needs dragging kicking and screaming into this century. We booked a 3 night stay with 2 friends over new year, with a New Year Dinner dance with Jazz band, a black tie do!

When we arrived we were offered an upgrade to a suite, which after looking at the first room we gladly accepted at an extra £70 per night. This gave us a bath that an adult could bathe in which was not the case in the first room.

A suite, with no fridge? We had to ask for a fridge for cold drinks, but the thermostat was broken so it froze all our drinks overnight! Popped coke bottles make a right mess!

The main restaurant is an Indian with limited choice and awful, expensive food. Breakfast was ok but the service was slow and without leadership or organisation with no one knowing if anyone else has asked us for our order or drinks, and a long wait for very small helpings.

The New Years Eve Ball was like a wedding do, with badly behaved children running riot on the dance floor and a pushy waiter trying to sell his wine and champagne for all he was worth (I would be happy if he worked for me!). We retired to a lounge area 30 mins before midnight but were never approached with an offer of drinks so had no way to toast in the new year!

The new bar area is nice and a very helpful bar man reserved us an area for the evening to have snacks and drinks and watch TV, the snacks were very good too.

I have spent less for 2 weeks in the Caribbean but you live and learn!

I think this place just needs to attend to the details, change the Indian restaurant entirely and buy some supportive pillows for all the rooms, improve the room facilities to justify the prices and they could be back in business. But as it is, it's well below modern travellers realistic expectations at these prices.
tripadvisor.co.uk
Source: tripadvisor.co.uk
My wife and I have just returned home from a five day Christmas break at this hotel. The whole experience was just about perfect. The standard of the rooms and public areas exceeding our expectations by far. The hotel staff were extremely attentive and professional and saw to our every need. The food and service in both the Brasserie and Curry Room restaurants was exemplary as was the afternoon tea in the Sir John Coward Lounge. The spa, which has a well equipped gymnasium, steam room, sauna and chill out room, was outstanding. I cannot praise this establishment enough. A credit to the owners!
tripadvisor.co.uk
Source: tripadvisor.co.uk
We just stopped off here for a drink so I am only commenting on the bar area. We had a coffee and brandy in the bar. It has lovely views of St Peter Port and the bay. Well worth a visit. Lovely friendly staff too. I'll definitely come back next time I'm in Guernsey.
tripadvisor.co.uk
Source: tripadvisor.co.uk
The Old Government House Hotel is exactly what I expected -- old and charming. I booked the hotel on a business trip because it was the hotel with the highest star rating and it did not disappoint. Of course, there are the typical old hotel problems (creaky, uneven floors, old building smell), but they have done a good job of keeping the place up while maintaining its charm. And the bathroom was very modern looking and surprisingly nice. I would definitely stay here again if I returned to Guernsey.
tripadvisor.co.uk
Source: tripadvisor.co.uk
We have just spent 5 nights at the OGH for our 40th anniversary.
Our room was comfortable and came with the nice touch of a bottle of champagne.
From the initial warm welcome, the staff were friendly throughout and being addressed by name was again a nice touch.
Another was a chocolate cake suddenly appearing in our room, as the staff had picked up that my wife was also celebrating her birthday during our stay.
We really cannot fault the service, which was attentive and, as you can see from the above, personalised and thoughtful.
This was one of our best hotel experiences and when we return, which we will, we will definitely be staying at the OGH.
tripadvisor.co.uk
Source: tripadvisor.co.uk
We just spent two nights in a suite at the OGH. With a couple of exceptions, everything I have to say about the place is highly, highly complimentary. To be honest, it reminds me of a laid back version of the Ritz, in London. The same off-the-charts service (if not even better), the same atmosphere of being somewhere really special. Perhaps the OGH is a bit less grand, but it is also quite sensibly priced. Meals, room service, drinks, etc are all quite reasonable, despite the almost overwhelming level of quality and service.

There ARE a few quirks. A doorman who never smiles or makes eye contact.....almost a character from the Adams Family, lol. A front desk clerk who didn't speak English well enough to be readily intelligible. Ok, hire Spanish people (notoriously difficult to understand when they attempt to speak English) anywhere else in the hotel....but please, NOT at the reception desk....'my first point of contact. The poor girl is so far from being fluent that she really shouldn't be interacting with customers.

Our suite was a BIT tired....the carpets and furnishings could probably do with a change, though part of the OGH's charm is it's "Old World" character and service.

But these things really pale when juxtaposed with the undeniable charm of the place. The many nooks and crannies that look like parts of a film set of a film about a 19th century luxury retreat. Little bars....reading rooms....they seem to be everywhere. The food is top notch, and the bars and service therein are faultless.

Yes, it's more expensive than the other Guernsey hotels, but there is no other place like it, and what you pay is pretty fair really, considering the experience you get.

In short......I loved the place.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Having tried a number of hotels on the island over the past few years, I find that the OGH is by far the best option. It's location is perfect with meetings usually just a short stroll from the hotel. The addition of the new bar is a great idea as the old one was too small. The staff are genuinely friendly, very professional and willing to help guests no matter how minor the issue may be.
tripadvisor.co.uk
Source: tripadvisor.co.uk
About a month ago we stayed here for a special Anniversary. We chose it without knowing anything about it other than having read favourable reports on several websites. We agree that we could not have chosen better anywhere. It was perfect from beginning to end, from collection at the airport to being returned there. All the staff were friendly and helpful throughout our five day stay. Our room, complete with champagne and flowers on arrival, was sumptuous, with a private balcony overlooking the harbour. The food is first-class and beautifully presented in a dining-room that is light and welcoming. The building itself is old with many rooms, each decorated in its own style; outside, the gardens surround the swimming-pool. We have stayed in many hotels world-wide but this is, in our estimation, exceptional. Personal service, marvellous location, superb staff. We will have to return!
tripadvisor.co.uk
Source: tripadvisor.co.uk
Spent four nights at the OGH. Welcoming and friendly staff, comfortable rooms and nice location. Ate one night in The Brasserie (very good) and one at the Curry House in the hotel (OK - not brilliant). Hotel is in nice location. All the staff are excellent.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Great hotel where you get what you pay for! Very characterful, and very close to the centre of town and port. Would definitely recommend to the wife. Nicest place I've ever stayed in the Channel islands.
tripadvisor.co.uk
Source: tripadvisor.co.uk
What can one say about perfection! We booked on line and had a delightful e mail from the hotel asking what our preferences were for a variety of things such as the pillows etc. Marvelous and this before we arrived!
We were told of a potentially noisy function in the hotel and the staff did their utmost to make sure our seaview room was well away from any sort of noise. In the event, even with our windows open, we didn't hear a thing.
There have been many changes since our last visit two years ago. The Governors has now become a fine dining Indian and fine dining indeed. I had fish curry and brother it was as good as any I have had on the sub continent. There is a new bar which is a superb addition. We used it most evenings after a night out, then we would sit on the balcnony with a pleasant drink before retiring.
The staff were simply brilliant. We can't heap sufficient praise on each and every one of them. How many hotels do you stay in where the staff call you by name. In this hotel you are treated as a human being and not as a room number - very refreshing indeed.
We really enjoyed our stay in our home away from home and can't wait to go back
tripadvisor.co.uk
Source: tripadvisor.co.uk
We booked the hotel on line, and we then got an e-mail from them to ask about our preferences. What sort of pillows we liked, when we would we arrive, would we like any additional items and all in all it made the booking seem more personal. We arrived at the hotel, and as it is in the town of St Peter Port parking is limited, and so the hotel staff were able to take the car and park it for us. The reception staff were most helpful, and checking in was fast and efficient. We were at a function in the hotel, and the meal was excellent. The dining room staff were all very polite and courteous. They were attentive to our needs, and the meal was great. The bar staff were amazing, and so helpful. The room was excellent, and we had a view over the harbour and adjacent islands. There was a bath and separate shower. Breakfast was delicious and the staff were again most helpful. I would be very happy to stay here again. The hotel is an old converted building, so it has a lot of charm and character, but of course was not purpose built. It is well located for walking to town, has a swimming pool (outdoor) and spa. It is part of the Red Carnation Group. They also do a very good afternoon tea, but I would recommend that you book for that in advance as it can get very busy.
tripadvisor.co.uk
Source: tripadvisor.co.uk
I really like this hotel. Rooms are not huge but they are comfortable and well furnished with a comfy day bed, enormous and very comfortable bed, and old-fashioned comfy armchairs plus all the mod cons of TV, phone, internet etc. The spa is excellent, lounges are comfortable and welcoming, and the food is great - particularly breakfast. But what really makes this a lovely place to stay is the quality of the service. Nothing is too much trouble for the well trained but affable staff. Throughout the hotel, from concierge to chambermaid, it was service with a smile, which makes a wonderful change from the often surly or condescending approach of so many hotel staff in 5 star hotels on the mainland. Well done OGH. The only drawback is the location on a hill in St Peter Port, giving great views, but making access difficult for anyone with any physical disability.
tripadvisor.co.uk
Source: tripadvisor.co.uk
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