Lovely hotel, with friendly attentive staff and very good food. Dinner and breakfast were excellent and the staff were very polite and friendly. Our room was spacious and very comfortable even though we had an extra bed in it for our grandaughter. The hotel was very quiet at night and we all got a good nights sleep. The only minor niggle was that there was no chest of drawers in the room which meant keeping some of our clothes in the suitcases.. I would recommend this hotel without hesitation and would definately go back again.

Anyone concidering Gurnsey for a holiday! This was our first time and it was fabulous. It was made even more special because of the beautiful hotel we stayed at, The Duke Of Richmond. This beautiful hotel didn't falt in any aspect. The whole staff team were amazing from the moment we checked in to the moment we checked out. Everyone was so friendly, pleasent and helpful. The check in staff Pauline and Jonathan could not do enough to help and assist, Olga and Alex from the resturant were so very proffesional and helpful, also Olando from the bar was always so polite and friendly. That was just a few of the members of staff we came to know during our visit, but we can honestly say every member of staff in that hotel was so curtious. A definate recomendation!

Last year we stayed at the Old Government House and having read that Red Carnations had bought the Duke of Richmond we decided to spend a week there this year July 23rd - August 4th. The public areas of the hotel have all been upgraded and are excellent in every way - at the moment not all the bed rooms have been refurbished but those we saw, which had been completed, looked stunning. We were allocated room 407 - not refurbished (except for a new excellent bathroom) but a very spacious room which overlooked the terrace and beyond to the harbour.

The staff throughout the hotel were excellent and in particular praise should go to Olga, David and Orlando who clearly have the personal and professional commitment/skills to ensure that every guest is made to feel welcome and special.

If I have one complaint it is with the choice of menu in the restaurant.

The hotel now boasts a conservatory where meals are served but the choices on offer look more suited, in my opinion, to an up market gastro pub rather than a four star hotel. Don't misunderstand me the food is excellent - well presented and service outstanding but as a four star hotel it cries out for an A la Carte option.

Bizzarly the menu "card" is a plastic wipe clean version yet the breakfast menu, bar menu and room service "cards" are all personalised booklets which look much better and are far more akin to what you would expect from a RCH.

I am sure that the Duke of Richmond will grow to be a excellent addition to the RCH group and we will have a difficult decision next year whether our regular holiday will be at OGH or The Duke of Richmond.

We visited The Duke of Richmond for a 4 day break on 22nd July to the 25th July. Loved the hotel and art deco decor. The weather was fantastic and we did a lot of walking and managed a trip to Herm. The hotel was clean and breakfasts were good with lots to choose from. I can recommend the kippers. We only ate in 1 night had half of chicken which was too big for us but very tender. The only problem we found was the noise from fans below our balcony. All the waiting staff we came in contact with were lovely with a smile and very helpful. Even the cleaning staff had a smile on their faces. I would like to mention Caterina and Juan who couldn't do enough to help. Would go back.

Just stayed here for a wonderful quiet week, staff fabulous and food to die for. A bit back from the busy town, next to a lovely park. Really enjoyable stay and would go back again. The updated decor was of S.African origin, perhaps not to everyones taste but all clean and tidy as the hotel has only just been revamped.

Entrance all changed- feels like arriving in south African bush upmarket hotel except it is Guernsey.
All public areas updated - new carpets in corridors BUT theod 1970 s room doors and non electronic keys are unchanged. Inside room it is boudoir lie- nice to see bathroom updated but still seems odd door room is unchanged.
New staff in updated bar/ restaurant. Most meals priced £10-£20 but since reopening they seem to have nearly doubled price of wines so cheapest nw £22 per bottle yet I hadvsignaturevdish chicken for £10.
Not sure thy have worked out how up market they are pitching- wines are well up there but food menu is less formal eg burgers, fish and chips etc.
Some of the previous old worked charm has gone- has it just been replaced by hype and higher prices?

This is a fantastic hotel and exceeded our expectations in many ways. From the moment we arrived, all of the staff were welcoming and helpful and many of the staff address us by name throughout our stay. We were given help with our luggage and shown to an excellent room, very large with a king size bed, clean, very well supplied with toiletries, etc. The room had a good view, with the sea in the distance. We stayed on a room and breakfast basis and the breakfasts were excellent on all three days, with plenty of choice and hot food quickly cooked to order. We had the champagne afternoon tea on our arrival day, which had enough well presented food to last us many hours, along with a good choice of teas. We did not eat in the hotel in the evenings, preferring to eat out as there are many restaurants in the town. The hotel is well situated about half a mile inland. We always walked down into town, but happily paid about £4.50 for the return journey by taxi, to avoid having to walk up hill. Overall, this was a perfect place to stay and at a sensible cost. It is difficult to find anything to fault with the hotel. We would certainly stay here again if we return to Guernsey.

The accomodation is wonderful. furnishings and decor, luxury but at same time comfort is paramount. The staff are extremely welcoming, polite and go out of their way to ensure your stay is memorable. The accomodation is well worth the cost. The location is perfect close enough to centre but in a quiter area.

Staff are excellent and friendly at every point.The refurbishment means that a third of the rooms are still in need of the changes,this will not happen until the autumn.So ask for the refurbished rooms we saw two and they were fabulous!Unfortunately we thought that the whole hotel had been transformed and found ourselves in a room needing updating and found the bed small and the edges soft. The food is excellent at fine dining level,the chefs are excellent as are the restaurant staff and the maitre de especially helpful.The evening menu could well do with expanding, the fish courses are fantastic.Once the full work has been done then we can see this becoming a very good five star hotel.

We have just returned from a very enjoyable week's stay here. It's in a nice quiet location close to the edge of town and was ideal for us. Be aware that it's a bit of a steep (though pleasant) walk down to the town and back if you're not fit - but you will be a lot fitter by the end of the week! Very comfortable room, exquisitely cooked breakfast and outstanding service, nothing was ever any trouble and all done with a friendly smile, we really felt well looked after. All the staff are a real credit to this hotel.
If we could change one thing it would be the restaurant menu which, as somebody else mentioned, was more akin to pub food or a burger bar and not really in keeping with the rest of the hotel. This was a real shame because on the 1 night we ate there, the quality and presentation of the food served was excellent - we would certainly have eaten there more had the choice been better. All in all though, very happy. We would certainly have no hesitation in returning.

Had a lovely 3 night stay in the duke of richmod hotel.the decor and layout of the hotel are excellent.the staff were very welcoming and very attentive to our every need.the breakfast was delicious with an excellent spread provided each morning-very tasty and cooked to our specific needs.thanks to all the staff for making our stay so relaxing and enjoyable.just what was needed.look forward to coming back soon!

Stayed for 4 nights and was very impressed by the high level of customer service. Right from the time of arrival, until the time we left, all the staff were really friendly, particularly Juan who was ever so helpful. Location of this hotel is great, away from the noise of St. Peter Port and a lovely walk through gardens into town.

We stayed in a room with a sea view and a balcony. The room was recently refurbished and it was really comfortable and quiet, which was really important to us. It was also meticulously cleaned each day. Had breakfast in room each day and it always turned up on time, and with extras when we asked for them. Bathrobes are the best I've ever seen in a hotel, really fluffy and quite heavy. Restaurant was good as well, we ate here one night, and again the service was outstanding, and the food was excellent.

The only thing I'd ask them to change would be the kitchen extractor fan - it makes a whining noise that spoils the tranquility in the bedrooms. Would definitely stay here again if coming to Guernsey. Many thanks.

I stayed in this beautiful hotel for three days and every moment was a great example of how a hotel should treat its guests. From the friendly voice on the phone when I confirmed my booking, through ALL the staff during my stay to the charming farewell when I left, I couldn't ask for more (and I often do!)

My room was very nicely decorated with a really comfy bed and all latest fixtures in bathroom. Loved the Faberge toiletries. Breakfast was very good with lots of choice and prompt, helpful service. I had a superb meal in the Leopard restaurant - chef Jack conjured up a wonderful fresh fish dish) and cocktails at the bar were created with a big smile! The hotel decor is contemporary with a traditional twist and I loved the black & white tiling.

Everyone I met was really helpful and, having stayed at another Red Carnation hotel in London, I was pleased to see that their high standard of excellent customer service is very much in evidence here.

From the time of our arrival, up until our departure the staff at this hotel were always smiling and the service was exceptional, in peticular the supervisor at breakfast named Olga, who knows all about real customer care, and went the extra mile every day,ensuring all guests were happy... What a great asset to this hotel, along with the Maitre'd David who excelled in the service he also gave during our stay...Our room was finished to a very high standard, spacious and kept very clean at all times...This Hotel is situated just a short walk to most restaurants, and local shops...The hotel offers all that one would expect service, professional staff and a real classy hotel.

Had a wonderful evening with friends at the Leopard Bar & Restaurant recently. We started in the very chic bar where we sipped chilled Prosecco served in iced flutes and enjoyed complimentary cheese toasts before going through to the restaurant for a lovely dish of grilled fish with risotto which was beautifully presented and tasted divine. The newly refurbished bar, restaurant and sun terrace have a great atmosphere and the very charming and attentive staff create a very comfortable environment to enjoy drinks, a relaxed lunch/dinner or just an afternoon snack on the terrace. There is something special about the whole mix and I would recommend it to anyone looking for somewhere with a touch of relaxed class.

The DOR's recent refurb is a terrific success, especially the new location of the restaurant. It's now a much more comfortable space in which to spend time, either relaxing in the bar with one of Orlando's neon coloured cocktail creations, or glass of fine wine, or enjoying a terrific meal in the restaurant next door, under David and team's attentive care.
The new bedrooms have received a great makeover, beds are über cosy and difficult to leave in the morning!
The restaurant's menu has also had an overhaul. Breakfast was always terrific with a wide range to chose from either the buffet or kitchen. Dinner options are great. The standard of food is really high, not totally reflected by the physical menu, the only item I would change. The good thing being that when your meal arrives, you are even more impressed.

But the best thing about the DOR is the staff - all terrific. From reception, to bar and restaurant and housekeeping. So professional and so very friendly. They just cannot do enough to help make your stay enjoyable.

As a business, finding an exhibition place in Guernsey can be a challenge, but everything is made so easy for you if you talk to the Duke of Richmond hotel in St Peter Port. We have now exhibited 6 times in Guernsey, and the staff all know us well and understand our needs. For two days, we use the Richond suite to exhibit our instruments. The staff are always at hand to help us with details, refreshments, air conditioning, looking for more chairs and tables, and they do it all with no fuss and great discretion. The bedrooms have recently been refurbished, although they were already of a high standard, but they are even better now and will definitely provide you with peace and quiet for a good night sleep. The whole experience is thoroughly enjoyable, and we wish to thank Mr Hilario Pinto, Conference and Banqueting Manager, and Mr Stephen Purtill, General Manager in particular for their excellent service and very personable touch.
We strongly recommend the Duke of Richmond to anybody looking for special treatment in this beautiful island!

Cecile Liimon,
Cardiff Violins Ltd
029 20 22 77 61

I was very impressed with the transformation that has recently been done at the Duke of Richmond. The lobby as you walk in is very impressive and the leopard bar has been done out beautifully, managing to be cosy and unpretentious. The service was very good and the food was excellent. My only criticisms would be that the a la carte menu is pub food and there isn't much choice and the set menu for Sunday was very basic. When the food came it was amazing and the description on the menu didn't do the food justice to be honest. I think the restaurant could improve by explaining the food in more detail and offering more choice on the set menu and by also offering more choice on the a la carte menu as it's quite basic pub grub. I will go again, but would definitely like to have more choice.

Where to start ? This hotel has had a well deserved and long awaited makeover by the new owners, the Carnation group.

Now it is , once again a wonderful place to visit, and all the staff both old (yes they kept on the existing staff - well done) and new made my party and I very very welcome.

From the attentive service of David and his team through to the wonderful interiors and the tasty food , not to mention the very special individual touches that made my evening one to remember for both my guests and I , a superb choice for a special occasion.

I can 't wait for another excuse to visit - and I am sure my friends will also be back with their friends.

A great relaunch.

From excellent to only average. From good value to expensive. Disapponting. We've just had our 15th holiday on the beautiful island of Guernsey and for the 3rd time stayed at the Duke of Richmond. We've tried 7 different hotels and believed we'd found paradise in the D of R. Our stays in 2009 & 2010 could not have been better. A superb menu that left us spoiled for choice in a perfect restaurant with excellant service. But our stay this year, following the refurbishment, was very different. The superb menu is no more. The perfect restaurant is now a conference room. If you have previously stayed here and enjoyed dressing for dinner and deliberating on what to choose from the mouth-watering, daily changing menu, then you are likely to be disappointed. Dining is a very casual affair - do not believe the web site picture, there are no table-cloths (a very 1st for us in any hotel, anywhere). On the other hand, if you like do dine in shorts & t-shirt and eat burgers, fish & chips or bangers & mash, then the D of R may be just for you. It's not for me. The staff did continue to be good and helpful as per our previous visits.

What a wonderful place. First impressions were a bit of the 'wow' factor but we soon settled in.
The staff are absolutely amazing and the food was to die for ! Nice informal atmsophere and the staff were so friendly. The hotel refurbishment is wonderful. As frequent visitors to Guernsey we will certainly be returning with a few friends to this lovely hotel as soon as we can. Great location and fabulous cocktails ! Well done.

We usually only holiday at informal 3* hotels that have good Trip Advisor reviews for cleanliness and comfort. When we arrived at this hotel, we were met by the concierge who whisked our cases away and gave us a guided tour of the hotel facilities, showed us to our room and delivered our cases a few minutes later. Seems that the hotel has only just reopened after a major refit and is now upgraded to a rather nice/superior 4*. Not only that, the new owners, Red Carnation, own a small number of hotels around the world many of which I have heard of by their excellent upmarket reputation. At first, we found this a bit overpowering and daunting – we like to sloth out when we take our holiday breaks - but we soon relaxed into the ambience of this rather good hotel.

The hotel is situated near Candie Gardens and the Guernsey Museum and Art Gallery in a mainly residential area and an easy stroll down to the Port area. It is a bit of a stiff walk uphill back to the hotel and will not be that easy for anyone with mobility problems. For the business traveller, the hotel is a short walk to the main business areas. There were a number of business travellers at the hotel as well as holiday guests.

The standard of decor in the public areas is outstanding and that includes the new terrace and pool areas which we were assured are sun traps although the weather did not allow us to test these facilities.

I suspect that refurbishment of the rooms is ongoing although we were not disturbed by any noise. In fact, the hotel was very quiet with no noise or disturbances. Our room was clean, comfortable and well furnished with a good view across the bay with Herm on the horizon. Number of channels on the TV was limited and the reception on some channels a bit fuzzy even after I retuned it but who watches the telly on holiday? The room was cleaned daily with tea/water/coffee facilities replaced as were the bathroom toiletries. Bathroom facilities were all new and worked although the bath in our room was a bit narrow with a shower over. There is no grab handle to help steady oneself when stepping in and out of the shower although a rubber non slip mat was provided which helped. The step up into the bath and the false ceiling in the bathroom means that exceptionally tall people may not quite fit under the shower.

The friendly staff at this hotel were brilliant and made our stay. They are professionals who know exactly what they are doing and why they are doing it. Nothing was too much trouble. We were a bit surprised at the large number of staff on duty at any one time relative to the number of guests but I guess that this is part of the Red Carnation philosophy of providing the best possible service. The staff included a small number of younger staff, some of whom had trouble with their English, but there was always a more senior member of staff on hand to help out. These younger staff members are getting the best possible training in the hotel trade from the best professionals and proper training of young employees, so often lacking these days, is something that I like to see.

Breakfast was superb. Everything that one would expect from a better 4* hotel – and more. We don’t usually dine at hotels as eating out at different restaurants every night is part of our holiday break. However, the inclement weather meant that we had to eat in. The bar area and restaurant, although most comfortable, is very much stiff and formal silver service and I never really liked this when I was working and had to attend business dinners including entertaining clients. Dress code is ‘smart casual’ (whatever that means) as a minimum. However, staff were relaxed and friendly, the drinks were good and the service exceptional. But special mention must be made of the food. The standard of presentation was very good indeed and the food cooked to absolute perfection. Compliments to the Chef and kitchen staff are well deserved. But the best bit: The cost of the food was not that different to many of the restaurants in town and was much better than the town restaurants that we tried. We noticed that many of the diners seemed to be locals rather than hotel guests – they obviously recognise a good deal! As did we. We wished that we had eaten there every night.

We loved this hotel and would have no hesitation booking this hotel again when we get round to visiting the many bits of Guernsey that we missed this time.

This hotel has very limited car parking and I would suggest anyone travelling by car speak to the hotel regarding local car parking. However, I would question whether a car is needed when staying in this town. Buses travel to all parts of the island. They are frequent and the fare is a flat £1 every time that you get on a bus regardless of how far you want to go. Best deal is the 7/7A bus that does a circular route around the island coast. Great for getting your bearings on the first day - and only a quid! Pick up from the main bus terminus, a short walk from the Information Centre and just before the entrance road to Castle Cornet.

Guernsey is a lovely island. Plenty of museums if the weather is not good and plenty to do if the weather is good. Tourist Tip 1: Spend a day walking around Herm – a lovely clean island with no litter, two pubs, one hotel, no made up roads, no cars and incredible beaches and views. Dogs must be kept on leads and are not allowed on the beaches during the summer. Watch the ferry times and pick up point when returning which depends on the tide. Tourist Tip 2: Visit the Information Centre and pick up the bus timetable and the Walking Map of Guernsey. Unlike the other maps and guides, the Walking Map doesn’t only show the footpaths and best walks, it also shows the main roads, attractions and bus routes. Because of the weather, we didn’t do most of what we wanted to do but we did manage to walk the path from St Peter Port (the foot path starts next to the Aquarium) to St Martin’s Point – beautiful! A camera is a must and binoculars are recommended. Most paths have cut backs to access the main roads and bus routes at regular points.

We have just returned from spending a wonderful 4 nights at the hotel. We never saw the hotel before the renovations but found it to be lovely with super friendly staff. Food and service was great and we would return again!
Distance to town is about a 10 minute walk and if raining the hotel provide umbrellas.
It was a pity that the weather was not great as we would have enjoyed the pool and outside area.

The Duke of Richmond Hotel Opened its dinning room for the first time after an extensive renovation programme. to The Rangers Football club for their Presentation Dinner on Saturday May 26th 2012. The Hotel looks amazing and the function was a wonderful experience. . Manager Hilario was on hand all the way through the planning stages and he made it all seem very easy. The food was excellant and served hot, The staff were brilliant and helpful in every way.
Thank you Hilario and your Staff for a wonderful night.
Lorraine Ellis Treasurer Rangers Football Club.

We returned as a family this Christmas and, as usual, had a good time. The hotel is one of the cleanest I have ever stayed at. Repeat visitors over many years, summer and Christmas time. Staff are friendly, helpful and can not do enough for their guests - we know many of them by name now, so staff retention says a lot about the good management. Rooms are large, well equipped and staff come around to replenish the excellent hospitality tray late afternoon. Centrally located near Candie Park in St Peterport - 10 mins walk to town. Food is good and plentiful. Our rooms were inter-connecting and near the lift which, with a disabled mother, was very helpful. Excellent value & the number of repeat guests says it all.