Just got back yesterday from the Burlington 5 day turkey and tinsel with shearings this was our first coach break and enjoyed the few days , I would like to point out a couple of things on your first day you are picked by feeder coach as we were from Oxford and taken to a services o the M1( London gateway ) where you will have to wait until all the other coaches arrive from all over to that central point you will then be allocated your coach for your onward journey I just mention this as this is your first day and by the time you get to your hotel it is late afternoon , however we had a lovely driver James who was very helpful and very noligable telling us of all the places of interest on the way on arrival at the hotel it was very quick to check in and we had mulled wine reception we upgraded our room and it had been refurbed so that was very good (313 ) , But I am sorry to say the food was not good and so we went hungry on a few occasions I feel Shearings real need to look at the food as it lets them down badley at breakfast you can find something if it is only toast but things like the bacon is disgusting over cooked and burned and the put into a deep hot container where it dries out and cooks even moore not good we were there for 5 days and although the staff in the restaurant were great and despite having to work very hard were always very helpful and always had a smile I can not say the same for the restaurant manager who never even acnolaged anyone not even hello and never a smile what a shame our break was let down by the restaurant I think Shearings need to take a good look at this as everything else was good all the staff very helpful and very hard working I would like to sat a special thanks to Ross who right from our arrival was very helpful and always finding time for a quick chat to make sure we were ok dispite working very hard also izzy who was also very polite and helpful and always very happy

Nice hotel at the moment seems to be having a bit of a makeover -long needed I think-but staff excellent nothing too much trouble-Good entertainment each evening unfortunately mark the compère was out of action(he’s fab) quiz and bingo before artist and of course dancing.food good we were a bit slow in getting served each evening -but suppose someone has to be last!!!!good coach driver we had a laugh each trip out -very good.our room wasn’t marvellous apart from the lovely sea view(extra)suppose not got round to refurbishing them all yet but they’re all old hotels and tired looking-lounge and reception area nicely kept-would come again maybe a couple of years time when had the makeover that’s going on at this moment to see improvements -but good enough to stay now.

Had a holiday at the burlington 6/10/17 ,had a very nice room ,my tv was changed to have flat screen has the tv kept going fuzzy and only had 5 channels it was changed straight away which pleased me .i was alone for my holiday and asked for a dining table on my own (as have a hand an arm tremor) which the hotel provided me with ,another good thing.The only grumble i had to be honest was the food was a bit dried out ,iam a vegetarian an found the veggies a bit tasteless ,but on the whole enjoyed my stay at the burlington

We went to the Burlington Hotel, Eastbourne on the 9th to 13th October.
Our driver, Peter, had every one laughing on the way down, unfortunately the coach broke down on the motorway and we had to wait under the motorway bridge for over an hour before we were picked up but everyone helped each other and the mood was quite good.
We did not go out on day trips as we met up with family. The hotel is nice and clean, warm and welcoming, all staff were helpful and cheerful entertainment was very good. We had room 107 and my sister had room 142 both rooms were clean and warm but did have a rather unpleasant smell along the landing on the last night. We did tell the night staff.
We have been to the Burlington before and will be going again in the future. The food was very good as usual. And the bar staff where very good. A young man with red hair and a beard joined in with the rest and made our day.
Thanks, again to all the staff and management who keep the hotel going so well.

Just back from 5day break at the Burlington Hotel. We were greeted by Christine who made everyone welcome, we booked a sea view which was well worth the extra, the room was huge and very comfortable. Meals were good and staff friendly and helpful. Will definitely be again. Thanks to everyone who made holiday enjoyable.

We've spent 4 days at hotel it's a big old building not in that bad condition we could hear work going on so Will only get better. our room was a good size bathroom looks new and very nice and very clean. (just wished door would close as light outside shone in bedroom at night ) breakfast was very good as was steak night staff are very good .thanks to Moses for looking after us I would recommend hotel

We had a very nice break at Eastbourne staying at the Burlington Hotel, the speedy booking in at the hotel was very well carried out by the staff who also took our luggage to our room. The room was a little dated but very clean, we had a sea view with great views of the sea front, we had no problems regarding our room or room service. The dining room was huge but again the staff were very well organised and seated us at our table, the breakfast was very good and plentyfull. I did have cause to complain once and my complaint was dealt with immediately and because of this I do not wish to go into details.the hotel was in prime position for shopping and the sea front and we would happily stay there again. The majority of the staff were very good at what they did making our stay comfortable. Wheelchair access was via the dining room as there are steps up to reception.

A group of us enjoyed our 4 day weekend trip to the Bay Burlington Hotel. The food was good, the hotel clean and a very nice position on the promenade. Also a good day out on the Saturday excursion which gave us 4 hours in Brighton and a return coastal route taking in Beachy Head. For all of this I would give 4 stars.
However after a good journey back we arrived back at the Stretton Interchange at 3.30pm.
The driver told us, the cases for the self drive people would be taken off and the others would be taken to our feeder coaches.
Went into the Interchange as our feeder coach was not due out for an hour or so.
After about 20 minutes I took a walk outside and spotted MY CASE FULLY LABELLED on its own leaning against a railing next to a zebra crossing. Inside it I had £700 of NHS equipment.
My case had been unloaded with the self drive cases and could have disappeared anywhere.
I questioned one of the staff walking round with a clipboard about this and his response was "Oh the man responsible must be on a teabreak"!!
I then went to the information desk and explained what at happened and was told "You would have probably got it back eventually"
Not impressed with the organisation and response at Stretton Interchange and would give it 1 star if I was rating it.
Have been back 3 weeks now and sent 2 emails about this to Shearings Customer Care for an explanation or apology,
Have heard nothing. Shearings Costomer Care not interested.
My advice to anybody using the Interchange, is to keep a very close eye on your luggage and make sure it reaches your feeder coach.

This hotel has a super location . It's right opposite the pier and has beautiful sea views from all rooms overlooking the promanade. It is a Shearings Hotel and can self drive to it if you wish. It has it own car park where you can book a parking space. The rooms have been upgraded and it is worth getting one of those.Good breakfast and served via self service. Dinner service is waiter served. On the whole not too bad and good value for money

Shearings driver was exceptionally kind and helpful. He would assist me onto the coach and push me around in my wheelchair; I could not get any better assistance from anyone/ Visits were good especially to Winston Churchill's home/I was nut able to explore the house but could explore it on a splendid interactive video. The hotel was full, food good with plenty of choice/ Waiters and all staff were efficient and organised/ Bed very comfortable. The whole week was so warm - even with windows open we did nor need bedclothes. Eastbourne is flat and well worth a visit = the Victorian pier
was exceptional. It was a great holiday!

Had a great 3 night stay with friends. Location perfect for getting around Eastbourne. Food very good and staff were fantastic. Room and hotel spotlessly clean. Entertainment ok but could be improved if female host found a sense of humour she came across very blunt and rude at times.

Had a lovely stay at the Burlington the rooms have been upgraded to a decent standard for what you pay shearings have done a 3 day break this time not right as took full day to get here from 9.00am to 5pm then had choice of going to Brighton Sunday or stay in Eastbourne couldn't face journey hour each way after yesterday then leave 9.30 in morning this trip is too far for 3 days
Mark snow resident entertainer had been off for sometime and his first night back was while we are here he has a wonderful personality and a lovely voice continue to get well mark after all you are what makes the burlington

We stayed at the Burlington in Eastbourne 25-29 September 2017. Having holidayed with Shearings many times before we knew what to expect from the hotel. The hotel was clean and tidy and the staff very friendly but unfortunately the one thing that let the hotel down was the service in the restaurant in the evenings. I can understand the difficulties in having well trained waiting staff but service was very erratic even though they were very polite they didn’t seem to have a workable system, which resulted in long waits and we were even served two main meals in succession on one occasion. On speaking to other guests who have stayed here before, this is a relatively new problem so hopefully it will be resolved soon. Overall though, our room
327 was good and the hotel is situated close to the pier and shops and other amenities.

My hysband and i spent 4 nights at the Burlintgon this month.It was justvwhat we wanted right on the sea front opposite the pier.It was all the older generatiin staying their so was lively no nousy children.We had bed breakfast and evening meal all the food was lovely and a good choice in the evening meal.Three courses every night.The evening entertainment was pretty good.Our room was a good size and the bathroom was great my only probkem being i couldnt climb in the bat due to bad legs but we now know we could have requested a shoer only room.In places thd hotel looked a bit tired but looks as if uts in the process of being done up.Everywhere was kept nice and clean.The staff were all polite and helpful.If yiu want a quiet hotel on the sea front id definately reccommend The Burlington.

First time in a shearing s coach break.we used this to visit family in Brighton while there.was a bit apprehensive after reading some comments on TripAdvisor but can honestly say we were very surprised how good everything was.room was excellent as was the food and service.would definitely recommend it.The only let down for us was the change of iteneray for the trip to Brighton by shearing s from the Sunday to the Saturday which meant us having to get to Brighton by local transport which took nearly two hours each way.This had nothing to do with the hotel though and would definitely stay here again.

We were warned about the tired nature of the hotel in advance and so weren't surprised when we arrived. The hotel is tired throughout and in need of a complete overhaul, however, our room was bright, pleasant and clean although the shower could do with a little more oomph! The main criticism for us was the lack of lifts given the age demographic and also the poor service in the restaurant which was due to the lack of staff and not down to the individuals who clearly worked very hard and tried their best.
We were very pleased with the helpfulness of the staff throughout our stay and couldn't fault them individually in any way. So come on Bay Hotels, support your staff with extra resources and find a paint brush, you have a good product but you're letting yourselves down.
We very much appreciated the location of the hotel just opposite the pier with good walks along the prom and also into town, parking was good and access to public transport also good with buses just across the road. There are many things to do and places to see in the area and would recommend Eastbourne as a good destination.

Hotel well situated close to the pier where buses frequently went to Hastings and Brighton. Hotel a short stroll from the town centre. Good walks along the promenade, or up the hill to Beachy Head. The pier is also home to the Victorian tea rooms.

Only down side was the long waiting time in the restaurant at the hotel.

The room we got was very clean with a new bathroom...bed linen was also very clean...
meals could have been better but not too bad,,,do not agree with the elderly and infirm walking around the dinning room with hot or cold plates of food (+ DRINK ) especially with a walking aid....on our second day we changed our room as the window + curtains was full of pigeon poo...it was not cleaned up as promised..

Our third Shearing;s trip this year took us to Eastbourne. First impression of hotel was looks rather shabby and dirty compared to some of the other hotels near by. The same went for parts of the interior which looked as though it had not seen a paint brush for some time. The 2 lifts were very small, and many times it was quicker to use the stairs. The restaurant looked nice, but very crowded and noisy at meal times. We were very fortunate to have a table in a smaller room at the far end of the restaurant, and also our own breakfast buffet set up.
We always have a sea view room if available, as in this case. The room was very spacious, Plenty of storage for clothes. Bathroom was small but ok. Our main problem as with everyone else, there was no air conditioning. Even though the radiators were off, the rooms were extremely hot. We had to sleep on top of the duvet, and also keep the windows open for air, but as it was the Bank Holiday weekend, the weather was superb which made it very noisy at night both with the people walking up and down late, and also the traffic which passed right outside the hotel.
The menu was standard as at most Shearing Hotels, but we enjoyed what we had. We did not attend any of the entertainment, but sitting in the lounge and in ear shot, I was not impressed. Have heard a lot better.
All the staff were very friendly. Our waitress was really good, and our room was kept neat and clean.
As far as Eastbourne went, we thoroughly enjoyed our stay. A nice walk along the front with beautiful flower displays, A lovely pier and a large open air band stand where there is entertainment every evening. From the hotel it is just a short walk to the town, with 2 Wetherspoons !!!!!
We would go back, but not yet as we still have other Shearing's trips to try.

On the 4th of September 2017,my wife and I set out on a 5 day coach tour to Eastbourne with Shearings..We were booked in at the Bay Burlington Hotel on a half board basis.,unfortunately found the hotel to be in need of some TLC.We were on the third floor in room number 302 ,the bathroom was located down a flight of steps which I found difficult to negotiate due to my knee problems .The facilities in the bathroom were in dire need of refurbishment,the wash basin was badly cracked and the shower screen leaked onto the floort ,this was reported at reception but the problem was not solved.even though a new seal was applied.The food improved as the week went on,but the tea was atrocious throughout our stay,why is it served out of flasks.The included trips were good and the coach driver was well informed and good company.Eastbourne itself is a pleasant resort and we enjoyed it ,shame about the hotel.Feel sorry for the staff

Very nice comfortable hotel directly opposite seafront and pier. Rooms very clean, probably recently decorated, comfortable beds, housekeeping every morning. Stayed half board and food was excellent, several choices for each course and service was quick and friendly, breakfast was buffet style full english. Reception had plenty seating with areas looking over seafront it was very clean and comfortable. Only downside was lifts very small and being a very hot weekend rooms very stuffy. Overall lovely hotel lovely staff

We've stayed at The Burlington on 2 previous occasions, last year with an upgraded room and the first in 2015 where we had an awful room. Well, would you believe it?......... we didn't pay for the upgrade this time and we got exactly the same room as the first time. With our room key in hand walking along the narrow corridor, a feeling of dread rising, we entered the room and......obviously complaining last time had done the trick as the issues raised had pretty much been rectified although a toilet roll holder a few inches from the floor under the basin still seems impractical and the ancient tv belongs in a museum but ok if you only watch BBC1 because the other channels are so snowy that they hurt your eyes to watch.
As usual all the staff were brilliant and it was nice to see some of the same faces.
We thoroughly enjoyed all our meals (except one lot of very hard 'boiled' potatoes) and was pleased to see the fish and chips were still served in their special way (don't want to spoil it for anybody who hasn't been). The breakfast chef must have their work cut out keeping everything topped up but they did and it was all hot and fresh, self service breakfast was one of the best things Bay hotels started because you can have exactly what you want. The waiting staff are lovely but still a bit overstretched, we waited so long to be served one night that we ended up calling first the supervisor then the restaurant manager, Moses over as everybody around us was being served but we felt invisible, close to 45 minutes to get our starter. As lovely as the restaurant staff are, i would recommend that some should have a uniform check before service starts, they're not all as smart as they should be especially working with food and compared with other Bay hotels.
We don't usually listen to much of the entertainment anyway but the lady who was covering for Mark was awful. It was great to see that fans were in use in the lounge, a welcome addition. We had also requested by email, a fan for our room which had been put in their before we arrived, thank-you. It was also an improvement removing that awful carpet from the walls of the 'cupboard' lift.
It is nice to know that reviews are actually read by the management and that things are slowly improved.
At the end of the day, we will probably be back for a 4th time :)

1st room was a bit grim on top floor at back of hotel, asked to be moved and got a lovely room on 1st floor, spotlessly clean and room service daily. Breakfast was tasty and plentiful but evening meals were a lacking taste and veg overcooked, also 2 nights halfway through service times food had run out. Our waiter Thomas from Czech Republic was fantastic, only been there 3 weeks but very professional and helpful. Not bad for a short break but wouldn't want to stay longer

Been going to this hotel as a self drive with shearing for quite a few years now and have had no complaints, but this visit wasn't as good we had to wait half an hour for out sweet no brown rolls no horseradish sauce had to keep asking for more water to drink. When we first started to come here the rolls were on the table, there was a jug of water on the tables, why can't you go back to that way?

The Burlington Hotel is one of the Best Hotel's for Sea Views good meals lovely walks in Good weather and all in all a very good choice for familes couples coach holidays etc will try and visit this hotel again