The hotel was booked via a 'Shearings' holiday advertisement. It is sited on the seafront's Grand Parade, close to the Pier, and overlooks well tended gardens, that separate it from the sea and promenade. However it is also separated by a busy road. The hotel was converted from a terrace of large houses built between 1851 and 1855, with an architectural character stylistically from a period 30 years earlier. It is listed by Historic England as Grade ll*. It is an extremely busy hotel that mainly seems to cater for 'Shearings' coach parties that tend to overwhelm its two small lifts, but its ample reception rooms and restaurants seemed to cope well with the periodic crowds. I chose to travel from my home in Beckenham to the hotel by train and taxis, not by coach, so cannot comment on this service by 'Shearings'. The coaches however did provide an excellent and enjoyable, service to several attractive historic and scenic places. The only real complaints I have, apart from the inadequate lifts, is that the bedroom floors creaked annoyingly, especially during the night, and the decor is rather tired. Apart from that the food and services were good and the staff efficient and friendly. There was also evening entertainment, especially bingo, that many of the other guests greatly enjoyed. Taken altogether with the great sea-front location, sea- view bedroom, close proximity to the Town Centre, and general charms of Eastbourne, it was an enjoyable place to stay and good value for money!

We stayed at the Burlington Hotel as part of an 8-day Shearing’s Holiday to Historic Houses of Sussex and Kent (05/08 – 12/08/2017). We found the location of the hotel excellent being on the seafront, near the pier and close to the shops. Our sea view room (216) allowed us to benefit to the full from the seafront location; the room was very spacious as was the bathroom and the bed was very comfortable. Being an older hotel there were a few creaks from floorboards but nothing too serious. The noise from the traffic didn’t really worry us.
We found the food and service at breakfast excellent and the food at the evening meal excellent and the drinks being served in the coffee lounge afterwards worked very well. We have stayed at many Shearing’s hotels over the years but the service in the restaurant at the evening meal was the worst we have encountered. We had five different waiters during the week, including Moses, the headwaiter and none of them was able to cope with the ludicrous system that was being slavishly employed. Too much time was wasted bringing menus, bringing water, bringing rolls and bringing spoons, it was pitiful to watch.
Menus and cutlery, including spoons, should be on the table to start with, water should be on the table to start with although smaller jugs would be necessary because of the size of the tables either that or have some system of self-service for water. Waiters would have a set number of tables allocated to them, preferably as close together as possible. A waiter would then bring rolls to the first say 3 to 4 tables offering brown or white and then take the orders for starter and main meal for those tables then bring the starters, he would then take the rolls to the next 3 to 4 tables, take their orders and then bring the starters, he would then take rolls to the next 3 to 4 tables, take their orders and bring the starters. When everybody had the starter, he would clear the starter plates away for the first tables he served and bring the main meals. The waiter would then continue onto his other tables to serve main meals and when everybody had the main meals return to the first tables served to take orders for the sweet and clear the table in readiness for bringing them. Waiters could carry their note pads at all times and not have to waste time going back for them, and would not go back into the kitchen empty handed. Obviously, things don’t work out so straightforwardly new people coming into the restaurant on the waiters allocated tables would be served with roll and starter as soon as was convenient.
We have been served using this method numerous times and the service has always been better than at the Burlington. One person in the restaurant on an adjacent table said that they had stayed at the Burlington in the past and the service was much better then.
We do agree with some other reviewers that some of the hotel carpets are a bit worn and some of the paintwork is scuffed and the lifts are a bit antiquated and the television in the room was a bit last century but none of these things really spoiled our enjoyment of the holiday.

We have been to this hotel numerous times, disappointed this time!! We were on an 8 day shearings holiday, arrived on Saturday got keys and up to our room, no complaints at all about that, we had upgraded before arrival. The dining room experience has changed dramatically since January, which was our last visit. The food has seen a massive move in quality, and not in a good way! Very disappointed in all of it! The breakfast was always good in the past it is passable now, but your chef cannot cook scrambled eggs they are not scrambled at all!, Evening meals some were barely acceptable, from the meat and the vegetables. The lack of serving staff didn't help either.The evening entertainment has changed too, we know Mark is recovering from surgery at the moment, speedy recovery Mark, you are sorely missed! The replacement that you have covering for Mark is well! I don't know what to say!, she is hopeless, no way has she any idea how to engage with people in the hotel, on three occasions the whole place was cleared long before ten o' clock particularly the nights she was the main entertainment, on other nights she was packed up and had left before ten thirty! That kind of thing has never happened in our previous visits, She cannot engage with what people expect in your hotel and lots of return guests like us commented on this. Mark is a big personality to replace we know that, but truthfully she hasn't got a clue. Disappointed this holiday but will try once again in January to see if there are any improvements.

Travelled with Shearings for a Monday to Friday break. James our driver had a lovely manner about him and was very professional and knowledgeable.
All the staff were very friendly and helpful from housekeeping to bar staff.
Rooms were very comfortable and very clean.
Food was good for breakfast and the evening meal and it worked well that you had the same table throughout your stay. Tomas our waiter for the week was very nice and worked extremely hard.
Overall a very good stay, only negative is that there are only two lifts but only one which can take a wheelchair so there was a bit of a wait at busy times.

We stayed for a weekend break, we had rooms on 3rd floor at the back of the hotel, the rooms were decent enough and had basic amenities, it was clean and tidy, the rooms overlooked the private carpark, it was however noisy most nights into the early hours so would recommend upgrading if you can.

The hotel itself is dated and need of updating, the lifts were small and had seen better days and really not sufficient enough to accommodate the type of people that they cater too which is the elderly, lets not beat around the bush, the hotel has a large influx of elderly customers, some wheel chair bound and at busy times it was a nightmare trying to get up and down to the rooms.

Included in the hotel deal is breakfast and evening meals, this took place in a large dining room with several rooms, you get your own allocated number, the breakfast starts at 8-9 and was a self service buffet service, there was a varied choice of a English breakfast, cereals, toasts and juices etc, the food was decent and filling.

The evening meal took place between 6-7, this time you ordered your food based on whatever was on the menu, it has three courses of starter, main and dessert, the food was edible and plenty of choice, you was provided with water and bread rolls as well.

We was lucky to been in a smaller and quieter dining room and was served by a nice waiter called David through out our stay, who was polite and very accommodating.

The hotel has a main bar and a cafe, the biggest expense will probably be the drinks, it wasn't cheap and the bar doesn't open to later in the evening so if you wanted a drink before you have to order in the cafe and they go to the bar and bringing it to you which seems to be double to work, the cafe served tea/coffee and other beverages and also served lunch such as sandwiches and other meals, we paid for lunch and it was again edible, tea and coffee was free after the evening meal, the bar staff was pleasant and nice.

The hotel had plenty of seating area, it the lounge, bar and cafe and its comfortable enough, however the dining room seats was not.

The hotel had one big problem and that was heat and lack of air conditioning, it was very warm and hot mostly at dinner time, they did have fans in the lobby area but none in the dining room, I would recommend taking your own fan for your room.

The hotel is ideally situation its close to the seafront, pier and shops so great if you don't want to walk to far, their is plenty too do, the hotel has its own private carpark round the corner, it was always packed and was £6 a day, we never bothered moving it in the end until we left.

The entertainment was lacking they had bingo all the nights we was there so wasn't very appealing.

Overall we had a pleasant experience and will probably visit again.

we booked through Shearings and we upgraded to sea view rooms , the rooms were quite roomy with a small table and chairs , the rooms were very warm and clean ,on the down side the bathroom we had was quite compact .the breakfast was a buffet with the usual fare there were further options as a supplement the evening meal was 3 courses and there was about 3 different choices for each one the staff were friendly and helpful and very busy

Stayed in room 226. We agree with the previous reviewer regarding this room it was okay but the bathroom was quite shabby and the T.V was ancient. However, we still had a good stay and the room was very clean and the tea tray was topped up generously each day. The meals in the restaurant were excellent. All of the staff we came in contact with were very nice including the restaurant staff, cleaners, reception and of course all the Shearing's drivers especially the witty, charming and knowledgeable Kevin.
All in all a good stay and in our opinion Shearings as ever represents good value for money.

we have just returned from a weekend at the Burlington Hotel, Eastbourne
Yes the Hotel could do with some TLC but that doesn't effect your stay
The staff are warm & friendly
The food is sufficient & lovely & hot
The bedding & towels are lovely & white so why moan!!!!!
All in all a lovely & enjoyable stay & we will definitely be back
But please don't re-book the Singer we had on the Friday cos he was rubbish instead let the guy who did the Saturday do both nights because he was brilliant :-) :-) ;-)
Thanks again Everybody you do a brilliant job

Arrived at the Burlington Eastbourne the Manager Christine and Mary checked in very quick had nice corner seaview Twin room on 3rd Floor the Food was good breakfast self service buffet good selection Dinner was served by Heather who was fantastic she deserves a mention tried to rebook but hotel full July and August will return

Man on reception very helpful, changed our room from a twin with a bath, to a double with a shower. Rooms tired looking and need updating, bed very hard so didn't sleep well. Breakfast fine, dinner at night was ok but not a lot of choices, staff quick and friendly.

We have just returned from a seven day break at this hotel We booked a Standard Plus room with a sea view and were not disappointed. The room was comfortable, spacious and spotlessly clean
The meals were varied and the waiter service was amazing (our waiter was Daniel) All the staff work hard - this is such a busy hotel - they are very efficient
One down side might be the scarcity of lifts especially for people like myself with mobility problems but the lifts that were there moved up and down quickly so we didn't experience any traumas!
This was one enjoyable relaxing holiday This is our sixth Shearing Hotel we have been at and we have not been disappointed yet and nothing to do with the weather being amazing too!

We have just returned from a very enjoyable weeks holiday at Burlington Hotel Eastbourne. All the staff (reception,restaurant, bar and housekeeping)are very helpful and friendly. The food is very good with a good choice each night. We really enjoyed the nightly entertainment particularly the quizzes and cabarets. In particular the singer Megan Garcier was very good and extremely talented. The Entertainment Host, Debbie Lee James, worked really hard to ensure everyone had a good time and kept us entertained with her singing, funny stories and quizzes. Looking forward to going again.

Four of us have just arrived home after a 5 day break. We originally booked the coach holiday, taking in excursions, the first to Great Diixter gardens and Rye and a half day visiting Bexhill . The holiday was booked through Shearings. We were to be picked up in Shoreham Sussex at 7.20 am and transported to London Gateway, for a stop before travelling to Eastbourne on another coach, arriving approx 4.30pm !!!! we live less than an hour away from Eastbourne and could not understand why on earth we were expected to travel up the M! first!.....Our friend that was travelling with us is in a wheelchair but can with help climb onto a coach, for which they had to pay another £20 for the privilege of sitting in the 2 front seats. As the time drew nearer we wondered what on earth were we thinking of, and so we decided to make our own way there by car , but as we had already paid for everything inc the trips, we wanted to keep them. It cost another £6 per day to park behind the Hotel and they charge another £15 for the use of a room suitable for a disabled patron. Of which there is only the one . It has a single electric bed and a general one, a large bathroom with rails, but a big deep bath! no wet room or access to get in and out of the bath or shower. The room is also situated on the first floor. Also the building does not have a ramp to enter through the main entrance, instead you have to negotiate a wheelchair through the dining room and out through a narrow side door that has a ramp. So if you have a wheelchair, do not forget that the way in is through a back door, or through the dining room. This, if you are are the person with the disabilities is extremely hard to manouvre, the door is not kept open and impossible to negotiate. When you arrive back from a day out you have to ring a bell and someone will come and let you in. We are living in 2017, but sadly some Hotels etc are oblivious to this, and the fact that real people have real disabilities and should be considered and catered for should be their right. Whilst we were in Eastbourne we also viewed the Hotel next door which is smaller, though despite this has 4 ground floor rooms with everything to help someone in our friends situation, wet rooms, rails, etc.
Our room was basic but comfortable, with everything we needed except air con or at least a fan! this hotel is unbearably HOT....there is no air anywhere. It has absolutely nothing to do with us having a hot spell as suggested by the manageress. We spoke at length to certain members of staff who told us that although there is air conditioning units they have not been used for at least 20 YEARS!!!! what on earth is that all about??? The windows in the bedrooms are painted or stuck down some other way, and after some brute force we managed to lift the sash window by 4 inches! The dining room had a couple of free standing fans that just circulated the already hot air. Neither of which were at our end of the room despite promises of ..."we will make sure you have one near you for dinner tonight"....The one and only door was sometimes propped open but generally closed again soon after. How the staff work in such conditions is a matter for health and safety in my opinion. We were ...putting it crudely dripping with persperation, the majority of the time , as were many other folk who commented on this but only to other guests. I called over the Restaurant manager and asked to speak to the Hotel Manager who was apparently away on her holidays.
The staff throughout our stay were obliging, courteous and friendly especially Marta in the restaurant who was always a ray of sunshine. The evening meals were fabulous, imaginative and tasty, the buffet breakfast not so imaginative but have had worse.
A special mention must be made to our Coach driver Kevin, he made our outings with his amazing knowledge of everything, we learnt such a lot , he also has the most fantastic personality and humor and had us in stitches. A real pro, thanks Kevin.
The Hotel is in a prime position on the seafront with the Pier opposite and the beautiful gardens, plus the shops and the Arndale centre a short stroll away. Sadly it is let down by the shabby interior, with stained carpets, peeling paintwork and complete lack of temperature control. Next time we will be booking elsewhere. Such a shame but they really need to get their act together. Read the recent reviews Bay Hotels doesn't that tell you something? there are so many decent places in Eastbourne to stay....and people WILL vote with their feet!

The hotel is clean and tidy and shows signs of being "freshened up". Staff were very polite and helpful. Meals were good value for money and we enjoyed what we ate. We travelled with Shearings. Not keen on the luggage system as we had to wait for 45mins after our arrival for them to be on the floor we were staying at. I retrieved our bags from the lift area but WASN'T challenged by the staff delivering luggage. This was a little disconcerting as there was a note in our room warning about a recent spate of thefts in the hotel. The system of leaving luggage outside the room at 2300hrs the night before departure was not convenient for not only us but for a lot of other guests who also commented. This said it didn't distract from an enjoyable stay.

So hot my partner and I had to skip meals in restaurant even though waitress service was friendly. Bedroom was u bearable even though reception loaned a fan. Room 131 be aware when booking this was our second room.

Stayed here 4 nights. Room was clean and bed was comfortable. Shower and towels good but the bathroom cried out for a towel rail. Restaurant service was quick and friendly. Food was unremarkable and lacked some imagination and care. For some inexplicable reason the central heating was on in reception and the corridors despite the outside temperature being 25 degrees plus !! What a waste of energy and money !! The breakfast buffet was good but spoilt by very long queues - this could be easily resolved by having plates available at each end thus splitting the queueing time in half as all the hot food available was duplicated - not rocket science !!

have just got home after 5 days at the Burlington Hotel.
Had room 125.There is only one plug in the whole room.We had to keep the windows open with used water bottles and the room was still 28 degrees.Had difficulty turning off the towel rail which made the bedroom even hotter.The shower is over the bath which worked very well.
The food was excellent and the staff were great.

Paid £141 for 3 nights including food per person for a deluxe sea view room which is a bargain for a stay in July. Food was great and room nice. Hotel has no air con though and is absolutely boiling so hard to sleep

Still plenty of room for Improvement. I stayed at The Bay Burlington Hotel last year & reviewed it. I stayed again, and this is what I found. There is Limited Parking, so if you are coming by Car, see if you can Book a Parking Space. I could not this time, but Parking Vouchers are Sold @ £1 a day. Why I was sold 1 after 6pm, I don't know as it was not needed. Reception - Good. My Room ( 217 ) Very Nice, 4 Poster Bed, Water & Fruit, Flat Screen T.V.
Now we come to the Restaurant, again. Dinner, it seems you only get a Roll, if you have Soup ? Then the Waiter turned up with 2 Rolls on a Plate, 1 White, 1 Brown. What if the Guests wanted 2 White or 2 Brown ? To finish off your Meal, there is Coffee. But, you have to leave your Table to get your Coffee, from the Coffee Shop ? Breakfast. Just like before, Run out of Orange Juice, Not Refilled. Run out of Fried Eggs, Run out of Bacon. Had to wait with half my Breakfast on the Plate until Fresh Fried Eggs & Bacon turned up. Sunday, Run out of Scrambled Eggs & Juice, again.
The Bar. Open a Room A/C or Check your Change at the Bar before leaving. I purchased 2 drinks on my Room a/c, signed for them, no problem. The next time, I thought I would pay Cash. Same 2 drinks, handed over a £20 Note, got the change, put it in my pocket. Later that evening, sorting out my Pockets / Change, wondered why I had a £5 Note ? I had handed over a £20 Note, the 2 Drinks came to £8, I was given £8 change. So where did the £4 go ???
Also, if you buy a Large Glass of Dry White, be Careful. A 250ml of Season White will be £5.65 ( don't spend that much on a bottle ) but IF they give you a 250ml of Ponte Pinot, you will be charged £7.15 for a Glass of Wine.
Entertainment. Well, there was No Mark this time, even though it is on the Website. Instead we had a Lady Entertainments Manager, Flouncing about. Where does she get her Music from ? and Who is it Singing ? It's like the Records from the 60,s where somebody is Killing a Good Song.

Went back to the hotel despite having a bad time with the food last year and was pleasantly surprised that it had substantially improved.
We upgraded our room to a sea view on the forth floor which was a great improvement
Overall we had a great time

Currently staying at Burlington Hotel, Eastbourne. A few problems along the way to arriving, but cannot fault the hotel. Obviously very professionally managed and suberb, friendly staff at all levels. We went for the cheapest room option, but it is very clean and adequate, modern furniture, bath and shower, overlooking the rear, but a decent view from the third floor, room 301. Evening meals are wonderful, ample tables for two. Not too keen on the buffet breakfast, but others prefer that. Feel sorry that we probably won't return, but that will only be down to the horrendous motorways, with three major hold ups, and Shearlings weird pricing structure, where we had to pay extra when they cancelled our original choice, only to see the price fall the week after. Thoroughly recommend the hotel though. My wife is a retired hotel housekeeper, so it's nice to see all the staff so friendly and efficient.

Located at the end of the main shopping street, right on the seafront. Parking available. Sea facing rooms are quite nice. Food is average, but good self-service choice breakfast. Reception is helpful. Evening entertainment leaves a bit to be desired. Overall a decent mid-price hotel.

we stayed here for one night for a last minute weekend away nice and clean hotel with entertainment in the evening room was large breakfast was okay hot dishes could of been better had the choice for evening meal but we ate out would go back if in area

This is the 2nd time I have stayed at the Burlington hotel at Eastbourne. Firstly I will say that the stay was great. The hotel does half board. The breakfast is self serve with a good choice, orange or apple juice, water, tea or coffee. Cereal, and 2 fruits and a full choice of the English breakfast, toast or just bread. The evening meal is 3 course and a good choice of which is served up to you by waiters/waitresses. All the staff in the hotel are friendly and helpful. The rooms are roomy and clean. The only downfalls are the tv are old and only have the 5 basic channels (not even free view). Also the woodwork needs a fresh paint job. The location of this hotel is on the sea front and next to the pier. Also close to local shops and bars. I will say this hotel is for the older generation and so is the entertainment.

My husband and I had a really lovely first time stay at the Burlington, we paid a little extra for a upgraded room with sea view, it was well worth it. The room was very large and very clean, towels changed regularly and coffee, tea etc renewed every day. All the staff were very polite and helpful and couldn't do enough to make our stay more comfortable, we will definitely be going back.