Ok, but hotel needs major upgrade N/A Paying extra to park my car.

I would like to say the staff were amazing. They were so friendly and helpful always smiling and chatty. They are an asset to the hotel.
Hotel very clean. It's not that I didn't like it but hotel is dated.

Great location, great parking, great value Location, style of the hotel, big car park Nothing really

Pleasant and friendly staff Very good dining Bedroom ect could have been smarter

Great location to the beach 🏖️ and plenty of places to eat out , town is a short walk away, wonderful views from the bedroom, the breakfast and evening meals were lovely 😍 compliments to the chef👍and all the catering staff, reception staff were all very helpful 👍 entertainment in the evening was a lovely bonus 😃 thanks to you all for your hard work. The bathroom and bedroom were a bit dated but I think for the price and location it was worth it, after all I wasn't spending all my time inside too much to explore outside 😁

Glimpse of Victorian splendor The location was outstanding right in front of the pier and the sea view room was lovely and it was nice to be able to open the window so we had fresh air every day and could look at the sea every day - the room had nice furniture with even a table and chairs The floor boards in the bathroom need attention and the latch that opens the balcony door needs attention - before it falls off- also the shower/bath tap needs attention to make it easier to use

Brilliant come again I love this hotel a bit old and dated but so friendly staff and beautiful location if you get sea view room will come again But more variety in the main meal and a bit more cleaning

my stay was ok stayed there about 5 or 6 times now last few times i stayed there was ok bed not good breakfast evenig meal peoples dogs barking some of the time thay dont bother to stop them dont like dogs in hotells cean some dogs cock there leg up by front doors not happy about that there was a bettle in my room told lady cleaner she put it out my window think it was a cockroach a person in ther room had 1 to thay told me and thay cead carpet was very dirty

Enjoyed ourselves..Nice hotel, lovely room with sea view. Would come again. This older hotel has managed to keep some of its character/ decor. We didn’t eat here but the dining room looked lovely with the green sash curtains ( as seen on line) ..the lighting/ wood panelling etc in public area’s ..corridors and rooms are reminders of grandeur .The bedrooms have been given a more modern upgrade without clashing with the ambiance of the rest of the hotel..Wonderful sea view..excellent access to the town and amenities. There is a car park…whether there will be a parking space available is another matter. It’s £6 a day to park in a bay, if you move the car to visit somewhere, someone else can park there so it’s not reserved..the day before and during our drive to the hotel we were stressed as to where we could park for 4 days if we couldn’t get a space at the Burlington….(there are NCP car parks nearby if you can’t park)

Very helpfull staff.good breakfast

Lovely hotel, no its not perfect but its a Victorian building so obviously its old but has great character. The rooms are fairly modern with flat screen tv, comfy beds and up to date bathrooms. We stayed in a sea view twin room had no problems. Staff were happy to help, if you run out of anything in the room just ask and they give it to you. Bar staff lovely and chatty. Drinks and food in bar are good and reasonably priced, i was shocked at how they matched a regular pub, hotels usually rip you off. The breakfast is buffet style and lovely although didn't seem to do fried eggs only scrambled. If i was to come to Eastbourne again i would definitely stay at this hotel.

Very old building and activities, great view, The lift took 15 minutes as there was only one, breakfast was ok for an instant coffee but that it.

Good location but floors are filthy Room had a good updated bathroom and beds were comfortable. The breakfast is good. Buffet with full English breakfast, entertainment in the lounge was wonderful both nights. The singers were great and quiz night was fun. We sang along and danced.
Location is perfect Construction going on at the back of the hotel so rooms facing back had jack hammers waking them up at 7 am. Carpets everywhere are filthy and stained. They never got vacuumed during our 2 day stay, hallway and stairs had dirt and candy wrappers that were never picked up. Window got jammed and for some residents did not open at all

Water from showers didn't run Water I like.

Lovely time in Eastbourne at the Burlington Lovely traditional hotel on the front. Nothing

It was a great stay, lovely location really good comfortable bedroom and breakfast is always lovely and plenty of variety of things to eat.
The staff are always friendly and helpful. Nothing not to like.

Nice stay will return Breakfast was nice bed comfy good size telly Cleanliness but understand its an old building pillows hard

Well located , very good value and super breakfast The room was comfortable and clean , lovely breakfast buffet . Great to be right on th3 coast Obviously the hotel is in need of refurbishment,but is has a lovely faded charm

Staff were very polite, helpful and friendly. It was nice having the bar downstairs and great that it was dog friendly. The bath in the room could have been cleaner. And there could have been things like complimentary bath soaps and hand wash.

A great hotel for location opposite eastbourne pier
Could do with s general clean up but rooms are ok
Staff friendly but no bar staff working whe. I went to have a beer in bar area on Friday night

We got to experience three different rooms at this hotel. So I will give a completely honest review based on each room, we stayed in.

Firstly the staff were amazing and Abby on reception has the skill sets to become a Manager. Coming from a Managerial background myself at Gatwick Airport. Abby has all the qualities I would expect in a front facing customer service roll. Outstanding. The other girls on reception were amazing as well but Abby definitely stood out. She was friendly, caring and helpful.

The first night it was just me and my daughter for Airborne. Room 313. Sea view. Amazing views of the Pier and beach. The room was basic, but ok. We had a friendly seagull which my daughter loved. He tapped on the windows with his beak. Looking for food. Shower was great. The bathroom window had tissues stuffed around the frame. Disgusting. I can only assume to stop it rattling. But nonetheless, gross. The skirting boards near the kettle area had tea or coffee stains splashed all over them. Not cleaned.

We returned to The Burlington a few days later for my daughter’s birthday. We had family room. As her Dad was coming along. We were pleasantly surprised as this had two rooms in there. Room 312. Which was perfect as her Dad had his own room with a single bed and tv. Plus it houses a sink as well. With his own door we could shut him in ha ha. We had the double room. The layout was great. Sea view great. However this room had a few problems. The shower base fills up with water and wasn’t draining away. The toilet moved from side to side taking the Lino with it. The windows in the double room could only be opened if I stood on a chair. As there was no handles on the frame to open it. There was also an ant 🐜 problem, around the windows. When I opened the windows they were crawling in. I placed a piece of melon on the window cill outside and within 5 minutes it was completely covered in ants. One remote control for the tv didn’t work. So had to share one between both tv’s.

The next night, my daughters birthday. Her Dad left. My Mum came to stay and she got room 238 a basic room at the back. We upgraded to a superior sea view room as a treat for her birthday. This was by far the best view of everything. As the room was on floor two and the windows were lower down. When you sat in the chair you could see everything on the seafront. This was a refurbished room and huge. Although the bathroom was long and just about got passed the shower to reach the toilet. Definitely not designed for a person over a size 16. This room comes with a coffee machine and a large tv on the wall. Although the smart features did not work. The only issue we had in this room was the safety aspect. Due to the door lock bracket. It looked like someone had kicked it in. As the bracket was loose and coming away with the paintwork.

My mum had issues with her lock. Three times we couldn’t get the key out and had to call reception up. We were told they were new locks. But that was no good for a woman of 81 on her own.

Breakfast was great. But dinner was chaotic. There were three of us and the waitress tried to sit us at a table for two. She was very flustered. The restaurant wasn’t even busy at this stage. The food was ok, but the roast dinner was definitely Aunt Bessie’s roast potatoes and parsnips. But I don’t mind a bit of Auntie Bessie. Lol. This was included in the room price. Was was good value. But not worth it if you had to pay £22 on the day. The table behind us got served their desert before their mains. Being all elderly they were very confused. It was funny and quite Fawlty Towers at that moment. The restaurant staff were ok. But the men in particular were a little unkempt in my opinion. We saw the restaurant manager going off shift and walking out through the town with his uniform in an Iceland carrier bag. Not a good look for the hotel. I figure that’s where the Aunt Bessie potatoes came from.

Bar staff were lovely and friendly too. But difficult to get some water to drink on a hot day, before 12pm. As that’s when the bar opens. Perhaps some water urns and jugs outside would be great for guests to help themselves. As I have seen in many hotels before.

Both tv’s were never on. As remotes couldn’t be found by the staff and when they were, they didn’t work. Most hotels have a tv on in the background with a news channel. So you can see the time etc. But three occasions we were there. Nothing. We went into a few hotels along the front. Most had a tv on.

Lifts very small, but do the job.

The seating area, in the lobby. Was large with plenty of tables and chairs. But after a while they are so uncomfortable. The hotel needs a few sofas dotted about and some wingback chairs for comfort. Especially as most of the clientele are elderly.

As the hotel is dog friendly, I think certain rooms should be allocated to dog owners. As I got bitten in one of the rooms and there were small dog hairs on one of the beds.

Entertainment, is non existent in the day. However one night they had a singer, who was quite good.

The overall cleanliness of the hotel needs to be looked at. A deep clean is desperately needed on the stair cases especially the one behind reception. As the wooden part is completely covered in tea stains. The skirting boards also need to be thoroughly cleaned in the rooms. The hotel should be closed for a day for this all to take place or one floor at a time.

Overall I appreciate old hotels like this. Steeped in history. It’s amazing. I have stayed in Windsor in a 400 year old hotel as well. I love them. But just because they are old is no excuse for basic cleanliness in the rooms and corridors.

This is a great hotel, with potential to reach 4 stars if managed correctly. It’s in a prime position to be the best. I will definitely return. We had another night at The Cumberland in a refurbished room sea-view. Which was done to a high standard. The Burlington could follow suit. As the feel of The Burlington and the staff make this hotel. It’s just the cleanliness and maintenance that sadly fall short.

Excellent hotel, 10/10 for the breakfast and the staff were very friendky and helpful. Highly recommend this hotel

When we arrived and parked in the car

Great location for what I needed 5 minutes walk to the tennis club witch was ideal for me Very grand hotel staff helpful great view All way through the hotel need updating walls in my room add stains on them the carpet was well shocking looked mucky and full of stains and what looked like cig burns

Had its day Location Room