I have just retuned from a pleasant stay in this hotel.
I was delighted with the location....almost opposite the pier and close to the shops.
The staff throughout the hotel were very helpful and friendly.
I was in a single room (437) for which I had to pay a supplement. It was quite small with a single bed. It had a very narrow bathroom. Anyone over a size 14 would struggle to use the loo it's so narrow.
The room decor was a little 'tired' but was immaculately clean.
The towels were clean but very tatty. The 'bath towel' was very small, frayed and had a big hole in it. Such a shame this was put in the room, it created a bad impression. With hindsight I should have asked for this to be changed.
My main concern was the shower. The hot water became dangerously hot very quickly, and with no proper mixer unit on the tap...it was almost impossible to regulate the temperature. I gave up in the end and ran a bath.There is a tiny sticker on the wall stating the water is very hot, but it could easily be missed. It would have been good if this had been mentioned on the hotel information sheet that is placed on the bed.
The meals provided by Berties and the main restaurant were very good.
The buffet style breakfast was excellent with lots of choice.
The bar was well stocked and the bar staff were very pleasant. They handled a couple of rude customers very well and showed great patience with customers who found it hard to make a selection.
The evening entertainment was great.
Overall, for what I paid for 3 nights Half Board, this well located hotel offers excellent value for money, with the added bonus of great staff.
Yes, I would stay at this hotel again.

This was a return to the Burlington Hotel and I was very disappointed. The room we had was very nice and looked newly refurbish, with a lovely double walk-in shower and lots of hot water. It was the resturant which was the great disappointment. The service was very bad, having to wait 35/45 minutes for our main meal, and with parts of the meal missing or not available. The food which had always been excellent was of poor quality and tastless. It certainly made us not wish to return

Having done many Shearing breaks over the years, we decided to take our dad for a break on the 1st weekend of January. Despite asking for a room with disabled access, the room had a small step leading into it. Also, the toilet and shower had no handrails so it was quite difficult for our dad as he is used to a shower seat at home. He did manage to shower but only after we put plastic over the chair in the room and put it in the shower tray.

There was no wheelchair access to the reception area. Instead,you have to enter through the dining room. This proved quite difficult on arrival as the taxi driver did not know about this entrance. Dad can fortunately mobilise but it was difficult to negotiate suitcases, a walking frame and and a folded wheelchair up the few steps.

The meals were ok with a reasonable choice for the 3 courses. The breakfast service is much better now it has become buffet style. Even though there is a very wide variety of cereals and cooked food, there is also an option to order something from the kitchen.

As we have been on other Shearing holidays, the entertainment can be hit and miss but on this occasion,it was very good, if a little cheesy.

You have to sign up to cloud for WiFi access. Despite signing up, I didn't get access but I wasn't bothered by this.

The reception and eating areas were very welcoming. The bar was also reasonably priced with a good choice of wines, spirits and cocktails.

Some of the TVs are very old,showing only 5 channels. Some of our group had modern, flatscreen TVs with Freeview so there is evidence these are being replaced.

My biggest concern are the hallways and rooms which are in need of refurbishment. The corridor where the majority of our group stayed, including my dad,had a musty, damp smell. The carpets were also worn. I also understand, a few of the bathrooms leaked causing problems for the properties above and below.

Overall, a very pleasant weekend break, but rooms and corridors are in need of refurbishment. Also needs a ramp as well as steps by the main entrance.

We stayed at the Bay Burlington Hotel Eastbourne January 2nd to 6th had a good time no complaints. Clean & friendly Hotel meals were good with a very good choice of menu
We stayed in room106 really nice & clean ,
Entertainment was great Mark the entertainment compare was Brilliant really friendly chap will definitely be going again Mr & Mrs Chapman Chesterfield

Returned to the burlington, we had a bargain 5 day break, with national holidays this time. Once again no complaints whatsoever. Our journey down to Eastbourne was quick and easy, no hold ups or delays and the same on our return although bad weather had been predicated. As always experienced in our previous visits we had a good time. The hotel was warm and the bedrooms are quite comfortable, and the food is more than adequate, buffet breakfast, with cereal etc., full English always plenty for everyone, toast etc, the waitress service was good, bea, was a lovely girl, pleasant always smiling, and a word for everyone, couldn't fault her at all., she served the evening meal with a smile every night. The entertainment was good, bingo, quiz dancing and cabaret every evening, mark is the main man, he is liked by everyone and tries to make everyone enjoy themselves. The weather was good, a bit rain, but it is January!! All in all a very good break, will return again without any hesitation. See you all soon!!

The Burlington is supposedly the best hotel in Eastbourne however it is sadly in need of some serious money spending on it since internally it's really sad and in dire need of brightening up.

I can't fault the food in the restaurant; both the breakfasts and the three-course evening meals offered enough choice to satisfy the pickiest eater and the quality of the food was superb even if a little on the cool side at times.

By far the worst thing for me was my bumpy, lumpy bed resulting in poor quality sleep on each of the four nights I spent there.

The floorboards shook each time someone walked along the floor.

The water pressure was so poor in the shower and it was very difficult to control the temperature resulting in extremely poor bathing experiences.

This hotel is ideally situated along the seafront and in very close proximity to local buses and the pier.

We stayed four days & had no hot water or heating we wasn't inform by staff we were told by other guest , manage not helpful sound bored when talking to you,
We had a Sea view room which we paid for was very nice & clean very dull in decor
Food was ok not much choice, waiter was rushed of his feet so food just put on table for us to sort who's was who's ,
Entertainment wasn't much on new year eve there was a dj , comedian & a guitarist player who were ok but they all did the same songs so we heard same songs 3 times ,
Then they were still playing music at2.30 in the morning some guest complained saying it was staff.
No soft seating down in tepee lounge area so couldn't relax with paper & cuppa
We been to 4 different hotels with shearing & this was the worst , that bad we never going again,

For the price the Hotel is very good, and staff are lovely. Would go again.

Very friendly staff

Great place to stay, friendly staff

Good value for the price not. 5star but still good food and entertainment well presented.

Ist avery nice place hotel burlington straight across the beach meals 80% good enterainment more for elderly people

Excellent food and entertainment. Hotel clean and staff friendly and helpful

Good hotel to stay

The rooms are lovely and warm with a stunning view of the sea and a lovely sea the food is amazing and the drinks are normal cost it's 1700 pounds for 7 nights and the service is amazing

Just fabulous hotel with breathtaking view on the seashore

Lovely view of the sea and pier. Comfortable and clean rooms.

Upgraded at £80 4 nights, from single room to top floor, sea view.... Brill..

Hotel is catering for Shearings clients mainly.
Budget deals here so as expected.

Yes just ok. Creaky floors. Old and tired

Exalent gud servic

Comfortable room with a very good bed. Friendly reception staff and an excellent breakfast.

This is a Shearings hotel which caters for its coach tours and self drive holidays, mainly three, four and seven day breaks and used mostly by senior citizens​.
The hotel was clean and comfortable and well run with friendly, hard working staff. The food was good, well presented without having to wait.
Our room was great overlooking the promenade and seafront with a good view of the pier. Wouldn't hesitate to recommend.

By the sea , food good, lovely Prawn sandwich on brown, good service, And good Entertainment in Evening.

Lovely place good value for money