New .Year 2015
4 days to the Burlington Hotel, with shearings coach travel, was wonderful. Mark Snow the entertainer marvellous as usual
still as a great entertainer for many years.
food good. room large as we had a sea view
also like to mention Maggie one of the waitresses very friendly and good at her job.
our hotel room was number 104, have been several time here and will return. excellent
Linda and Neil Loveday

Just got back from a New Year break at The Burlington at Eastbourne and the hotel has one problem when it is full – lack of space in the public areas. There was entertainment on every night and one night we went downstairs just before 9.00 pm when the bingo was finishing. Absolutely nowhere to sit. Reception could do nothing for us and we ended up back in our room watching old films on the television – something that we could have done at home.

So, if you go at a busy time be prepared to rush your evening meal and make a dash for a decent seat or, as one group of four did, grab a table early on and go for your meals in “shifts”. Don’t automatically assume that you will be able to find a seat for the entertainment because you won’t be guaranteed one.

Third new year with shearings. Food excellent choice, hot and plentiful. quick service in bar and restaurant. Room 109 very narrow bathroom or was it a corridor. Cold room only one radiator working, this was a sea view premier room. We went to be entertained but due to the layout of the concert room only about 60 out of the 250 guests could see or hear the acts... obvious to spot returning guests who ate in relays just to keep the best tables. New years eve singer had his own "speaker" so unless you were one of the few you couldn't hear him also why have a magician when only a few could see him. Will not return

Nice small hotel

Excellent, spacious room, good food and really good location on sea front.

Had a lovely time, food and accommodation great

Awesome

Excellent, spacious room, good food and really good location on sea front.

Had a lovely time, food and accommodation great

Nice small hotel

Awesome

A great short break at a fabulous price! The staff were amazing and were wonderful with my doddery mother-who has dementia and can be rather confused. They were patient and cheerful and made her smile! The food was fine, not haute cuisine by any means but tasty and served without any delay. The room was Ok, as singles go it was spacious and well equipped, the sink was rather a funny colour though! Parents room was neat, tidy and clean. The entertainment was acceptable, rather loud at times but just about what you would expect of a hotel singer/host. Eastbourne was a revelation, much nicer than I expected! All in all, a lovely way to spend a few days.

High just a few lines to say this was or second stay at your hotel driver tony spot on room upgraded with a sea view lovely staff wonderfull only down side water scrambled egg could not eat it xmas dinner with no roast potatoes other wise all good

stayed here recently with shearings room reasonably clean and tidy,tv in room came out of the ark one chair was fine other needed replacing.bath was clean but toilet needed updating food was fair.staff worked really hard but overall pretty good for the price

We have just come back from Christmas at the bay Burlington hotel. We went with. Shearings who were excellent our driver was Peterwho was first class, helpful polite, funny, informative he a credit to shearing. First impressions of hotel were good good excellent reception carols playing we were greeted with hot mulled wine. We went to our room where we had gifts from hotel and shearing fruit chocs box of eight excellent chocolate loss chocs calendar, Christmas card tea coffee, milk. The bathroom was spotless although very narrow and loo space was tight unless your very slim. Nice clean fluffy towels nice decor and art work. Also we had a flat screen TV with free view which was handy as I was really unwell on night so we watch TV in bed However our experience in the restaurant was not as good. Breakfast my husband was eating toast and she borough him his full breakfast before he had finish now apart from the table bing too small to hold it all it also meant His breakfast was getting cold while he finished his toast which spoiled . lunch and dinner we had to order our starter and main course together as I am not a big heated I hate doing this as I don't know what I fancy till I have eat first but U just had to guess she cleared away sauses eg apple sauce which we were still using and seemed to rush us through courses. After evening dinner we went to have tea and a mint. Then on to evening entertainment there are not enough chairs and tables to seat everyone. The one who had been before clearly knew this and rushed tiget seat saving seats for family friends with bag etc A lot of the seats are behind walls so you can not see the entertainment and on of the speakers sounded dreadful A lot if the jokes were visual so waste if time if you cannot see We had to set in cafe as no seats to view entertainment I think it needs a rethink we missed afternoon buffet in boxing day as we did not know it was happening in one told us. The entertainment area and restaurant speed wouldd stop me from going again. However we would go in Christmas break again if maybe new year

Just come back from a 5 day Christmas break with my family and have had a fantastic time.
Rooms were very clean and spacious.
We had sea view rooms which were very nice,on the 3rd and 4th floors, the lifts need to be upgraded as one of them was out of order for a while.
Food was very good and plentiful, especially the wonderful buffet that was provided on Boxing Day,,you wouldn't go hungry here that's for sure.
The staff throughout the whole hotel are very friendly and helpful,, they go that extra mile to look after you.
Mark Snow the hotel compere was excellent ,he works very hard to try and please everyone.
The manager Christine is wonderful and extremely helpful.
This was my 2nd Christmas break here and have already booked again for next year.
Met some wonderful people and made new friends especially Ted and Devona who made our holiday a memorable one.
Although the bedrooms did not have wi fi the communal areas have.

Great. A nice clean hotel, comfy beds and nicely decorated room with a view. Food was brilliant and well presented. Friendly efficient staff. All in all excellent value for money paid. Well done 5 stars from me.

We had a great week-end here. The staff were friendly and helpful. The food was very good and plenty of it, you could not leave still hungry! We had a wonderful sea view and at night it was restful to listen to the waves. Would not hesitate to go again.

this is the fourth visit and all was as good as usual. room (sea view) very clean and warm
food was good. only downside was the same entertainment as the last two years so some new acts would not go amiss. as I said in a previous reviews. all the moaning about the creaky floor boards and the age of the hotel don't stay hear because for the money you cant beat it.all the staff cannot do enough for you keep it up shearings

My friend and I searched throught the hotels and decided on the Burlington. The location is excellent.
On arriving at reception there was a smile and a fast check in.
Room was clean and presented well. The dinner was well organised and good. Our waitress (Julia) was quick. After dinner we had lovely tea in the bar. There was a nice guy (Danny) who served us. Mark the entertainment brilliant. I would certainly recommend this hotel to anyone.

Returned on Friday the 27th November from a 4 night Turkey and tinsel break, which was excellent, friendly and very helpful staff, good food and plenty of it, nice and warm through out the hotel.
We had a lovely room 326, unfortunately there was a plumbing problem, which meant we had no hot water, a receptionist came up to the room and immediately put us in a new room (419) which was an upgraded sea view room. What better service do you require than that!!!.
We will definitely be returning during next year.

Went for just a short midweek break at the last minute. Our room 325 was quite modern and large with a sideways view of the sea. It was fairly comfortable but think it is time for the mattress to be changed as it had 2 large dips in it through wear, neverthe less it was just about OK. The bathroom had no ventilation as the window was jammed tight. I did report this twice and was told it would be seen too but after our 5th night when we left it still hadn't been fixed. What made it worse was no ventilation fan either so no fresh air at all in the bathroom. That was a shame as otherwise the room was lovely.
All the staff were very friendly and helpful.
The food was fairly good apart from one day when the kipper would have been very good for a new sole on a shoe, shame I didnt have a pair of them. I sent it back as it was uneatable and had the reliable bacon and egg as a replacement. I don't think charging an extra 55p for a few mushrooms is justified.

The hotel decor was quite good, except our room had been touched up with some different coloured emulsion in the bedroom and bathroom, looked odd, could not understand why it wasn't the same colour. We, unfortunately were given a rear facing room, which overlooked the Fire escape, this was lit up all the way up, very brightly, which I understand to a degree but the curtains didn't quite meet so it was very bright in the room. The pigeons loved it - cooing all night on the steps too. The quilt wasn't wide enough so a bit of a gap each side. The chambermaids though, were very good.

We stayed here recently on a 5 day turkey and tinsel break and found an excellent hotel with everything we wanted for an enjoyable stay. Our first pleasure apart from the good trip down with our joke telling driver, Peter, was when we entered our room and found it spacious with new furniture and a lovely flat screen tv. The bathroom had a heated towel rail and we got a bath with shower over which was perfect for us as one of us prefers a bath and the other a shower. Despite the weather being cold and raining most of the week we didn`t need our radiator on as the room was always warm enough and we had to have the shower on the lowest setting because the water was always hot.
Our waiter, Francesco, was very good and managed to serve us fairly quickly despite having several tables he had to look after. Food was very good, although the vegetarian choice of a curry on what was supposed to be the themed Christmas day did not seem appropriate and I would have preferred something like a nut roast, so I ended up choosing salad that day as I do not like curry.
The trips out were not bad but the half day to Lewes turned out to be disappointing as it was pouring with rain when we got there and as there are no inside main areas in the town for shopping etc, nobody chose to get off the coach so Peter took us to a garden centre instead about 20 minutes drive away.
The bus service to Brighton is excellent but expect to be on the bus for around 90 minutes. There is another bus that is quicker with limited stops but we returned on this bus and it only took 10 minutes off the journey, but it is worth it when you get there as Brighton is a very large place and the shopping facilities are excellent. The bus provides a free Metro newspaper which I read on the journey there and it was full of interesting news and information and took me the best part of an hour to read, and we also had a very helpful and friendly driver.
Eastbourne itself is a nice shopping area and has most of the large chain shops and the Burlington is only a 5 minute walk from most of them. The pier is across the road which is free at the moment but I believe that when it is restored there is going to be a charge. As it was out of season when we went there was nothing on the pier except a café that was open and the fishing facilities at the end.
The entertainment in the hotel was very good, there was bingo and a quiz for the first 3 nights followed by a cabaret act, then on the last night there was a comedian/musician that we were informed by several people who had seen him before that it was an act not to be missed. We were very glad we didn`t miss him because he was excellent, funny without being smutty and the only problem some people seemed to have on the night was not being able to get a seat close enough to watch the show as the area of the lounge by the stage is quite small considering there were 5 coaches of people staying whilst we were there and also several self drive guests.
The hotel has a policy of guests not being allowed to put items of clothing on chairs in order to get that prominent table booked whilst they are having their evening meal, which is the only fair way to ensure it is first come first served when getting a seat to watch the entertainment, but it is a pity the lounge area was not designed better as there are other seats at the back of the room and at the sides but the centre of the room is taken up with the stairs to the bedrooms, so this could do with being build into the side of the lounge rather than in the centre.
The staff we found were all very helpful, one of the reception staff rang the photographer and arranged for him to come to reception to take a picture of myself and my partner as the ones he had taken in the restaurant the night before were all individual ones, so he came and took one of us together which we were under no obligation to buy, but were very pleased with it so we did.
We would definitely recommend this hotel to others.

Room 114 first floor.
Lots of steps into the hotel. 1 lift 8 people, 4 possible, 1 lift 4 people, 2 a squeeze, many steps along corridor. Back entrance to car park via narrow doors and two VERY step steps at rear. STAFF exceptionally helpful, although Wine waiter on Saturday evening non-existent. Clean rooms, staff effective, but building is tired. Its grade 2 listed by James Berry 1851 - but it needs serious modernisation to be fit for purpose. NO WIFI except in reception area - a real annoyance.