Been to the Burlington twice, both times for the Airshow, Although most of the guests are over 70, we found them all very pleasant, A big hotel but not lacking service, its clean, bright and spacious, the restaurant is well serviced, food is very good and service is better than average, plenty of choice, The basic rooms are basic but well kept, clean and have everything you could wish for, although not many have sea views, but we don't spend that long in there. Entertainment was provided each evening, the cabaret evenings were very good. overall a good hotel, good amenities, with a very good price, Would definitely return.

my mum and dad went on a 5 day break here when my father took ill - paramedics came and took him to eastbourne hospital. the following week my father was still in hospital - myself and my mother needed somewhere to stay as we lived 200 miles away so we chose the burlington as my mum knew this hotel and knew the surrounding area.
the burlington were excellent in supporting us - they understood our circumstances and gave us a very good deal with regards to the room, meals and price. they didnt have to do this but they did which is a very rare thing these days.
thankyou burlington hotel - you took alot of the stress away.

Three night stay at this Hotel ,don't really know how to describe it ,So first of all ll Reception staff were a little dismissive of us had to wait until they had finished their conversation until they acknowledged us.,But have to say that all other staff were lovely.Fransisco our waiter was excellent ,room was kept lovely and clean and bar staff were very pleasant. Room was lovely sea view, clean,, lovely bed ,large bathroom all clean BUT huge crack in bathroom sink,told reception who said Housekeeping hadn,t noticed anything,strange because it was about 8" long both ways.Toilet roll holder was hanging loosely on wall.Food was edible, not particularly inspiring but OK.Floor boards in room above us were horrendous ,creaked all the time ,don't think people above us slept very much seemed to be walking about all night which meant we didn,t get any sleep either.Asked to be moved but told hotel was full.Entertainment was,old school,not for us, but found pub on corner so went there.Think if you are looking for a little break with some good food and good cabaret then maybe this is not for you.If you are looking for cheap and cheerful then this is the hotel.

Lovely hotel right on the front overlooking the sea and the pier. The room was very spacious as was the bathroom. Beds very comfortable with lovely crisp white linen. Plenty of towels in bathroom. Tea and coffee making facilities in room although they did not provide any biscuits! Hairdryer also provided. Could do with a towel rail nearer to the sink and the toilet roll holder needed to be closer to the toilet! Restaurant very clean and inviting. The food was excellent with a good choice. Evening entertainment was very good and the lounge and seating areas were comfortable. One of the lifts only holds 2 people but there is another one which accommodates 5 people. The staff were all very friendly and extremely helpful.

This was a Shearings 5 day break. Like a lot of old hotels, they have seen better days.
The Restaurant, bar and entertainment area's were clean and well decorated.
Our room was a little 'tired', but it was clean, plenty of tea and coffee available and a TV. The bathroom also was clean, but tired.
The food was tasty and sufficient. The service was excellent.
For the price, this was excellent value.
Just one complaint - smokers congregated outside at the main entrance causing congestion and the inevitable smell.

My husband and I stayed for 5 nights at the Burlington Hotel and although we were much later arriving than anticipated due to problems with trains, there was a hot meal available for us in the Dining Room which was much appreciated.

The Burlington Hotel is an impressive building "from the outside". The reception and lounge areas are very welcoming. Our room was 417 on the 4th floor and was adequately furnished with an excellent seaview. However, as with most of the hotel there is room for some redecoration. In the corridor the carpet was stained at the edges and repainting is required in most areas. This is a listed building and redecoration and refurbishment is an ongoing problem and we do accept this. The staff were all very friendly and the food although basic was well cooked and presented although the breakfast was a little disappointing.

Special thanks again to the Manager for enabling us to stay for an extra night when a booking error had occurred on our part although this was due to a misinterpretation of the booking arrangements we had made. We enjoyed our stay nevertheless.

Jill and David Smith
Leicester

Four night stay, half board with Shearings. We paid extra for sea view double room.
Easy check in, Luggage taken to room by staff. Two lifts, one holds 4 people the other only 2. Room 407 is huge and has a great sea view. It is tired and could really do with a refurbishment. The carpet is stained, windows mouldy and tv old with a few basic channels. Wooden coat hangers provided and the sachets of coffee & tea nice top brands. A couple of plug sockets so no fighting when charging phones. Tiled bathroom with shower over bath. Cracked tile and no bathroom window blinds. Plenty of hot water, powerful shower. I reported drooping shower head and it was fixed straight away. We are tall and prefer bath sheets. Only small bath towels provided but changed daily. Two small bars of soap and shaver socket provided. Bed was clean but springs could be felt in the mattress. The temperature was comfortable & we both slept well. A room was getting a refirb next to ours so the hotel is improving and modernising.
We had quick friendly service from the staff and really enjoyed lovely three course meals every night. We both have big appetites and did not feel hungry. We both had full English with poached eggs, fruit juice, coffee, prunes and grapefruit. A nice pot of tea for him and a nice pot of coffee for me. Toast, jam & marmalade every morning. See my photos.
Being under 50 the entertainment was not to our taste and we were unable to get a seat in the busy entertainment area anyway. We only enjoyed drinks at the hotel when we could use our 8 free drinks vouchers. Other nights we avoided the high prices at the bar by visiting Lloyds & Wetherspoons a short walk away. Other nights we bought alcohol from the local supermarket and watched the rubbish tv in our room.
A bus stop is just down the road opposite the pier so we had a lovely day trip into Hastings.
Lots of grey hair customers and young European staff.
Our cases were taken down to coach on day of departure but had to be out side room door for 7am.
We enjoyed our stay and will return hopefully to a refurbished room.

My husband and I have just returned from a 4 day break at The Burlington Hotel in Eastbourne. We had a lovely time, the food was excellant and the staff very helpful and friendly. The hotel is quite old and has a lot of character, the downside to this is being disturbed by creaking floorboards from above whilst trying to sleep.
The entertainer calked Mark was brilliant, he played several waltz's for the older generation and they loved it. He even got them up to dance with him ( a really good sport). His quips and jokes were brilliant.
All in all I would stay at the Burlington again.

My friend and I have just come back from a 3 night Shearings trip to the Burlington and we will definitely be returning there. For what we paid it was excellent value for money. The hotel is located directly opposite the seafront and a nice short walk to the City center. The room was spacious, clean and warm, the restaurant food was nice with good service. What really made it for us was the staff and the great evening entertainment with Marky Mark Snow who was not only an excellent all round entertainer.but a really lovely guy too.The bar staff particularly Matt, was briliant, they also kept us entertained throughout the night whilst doing a great job. Yes, the drinks cost a little more than they would in a pub but to be expected in a hotel, also we didn't mind too much as we'd been given 4 free drinks vouchers each to use on the Saturday night...which brings me to Saturday nights singer, Scott Free, despite the name he was fantastic! What a voice! We wasn't expecting him to be that good so we were very pleasantly surprised as we love all the swing/Ratpack music.This was my first Shearings trip and based on this one, I will be booking more in the future.

Just spent 4 nights in room 443, its a huge twin bedded room with a huge bathroom. Basic, not luxury, it was very dusty but beds were made nicely each day. Its a quiet room. Food was varied, tasty and plentiful. Staff all very polite and helpful. Entertainment was ok but best was the organ player he was very funny. There are better hotels, they cost more, simple. You should enjoy yourself here.

Just left Eastbourne on a lovely sunny day.
Our second visit to the Burlington and wont be the last.All smoothly settled in as usual.I love travelling with Shearings as I know its such a help when your cases are taken up to your rooms.Our only issue is the noisy floorboards.We should have asked for a top floor.Food hot delicious and varied usual bay hotel menu.We were served by Daniel who was quick polite and always pleasant.Our room standard on 3rd floor clean tidy bathroom the same.Always warm.
Mark as entertaining as ever so funny and a one off.So overall lovely holiday and still the best in our book.

Room 109 excellent been here two days with friends good staff Ross in the Bar Maria in restaurant, receptionists all helpful food ok do not know what previous complaints are about we are paying £80 a night for seaview and standard plus and 8 free drinks on one night the room is 23x24 feet and spotless free view flat telly this is a well managed hotel with terrific staff will post again in a few days

We paid £99 each for a weekend break, this included travel, BB&E plus a gala dinner on the Saturday and 4 free dinks the same evening, there was also free coffee after your evening meal in the snack bar.
We were at the back of the hotel, so no sea view, which you can upgrade to, but the room was clean, had been updated and had a shower over the bath, towels were changed daily. My three gripes were, the shower screen seemed a bit short for the shower and the carpet in the bedroom could have done with cleaning, it was badly stained in one or two areas, and price of drinks at the bar. £7.80 for a pint of John Smiths and a medium red wine. But overall, with pleasant staff, a great driver and entertainment, good value for money. Free wi fi in public areas but we were able to log on in our room.
We walked to the Lloyds bar in town on the Friday and Sunday evening, great crowd and cheap drinks. We also took the bus to Brighton on the Sunday, a lovely run out and lots to do when you get there.

We have just returned from a Shearings, 3 day bed, breakfast and evening meal self drive break at the Burlington Hotel. We could not fault the hotel in any way, the room was spacious and beds comfortable. We didn't pay for an upgrade so it looked over the car park which didn't bother us. Meals are excellent and entertainment is what you would expect. We were keep waiting for about half an hour one night because what we ordered was not cooked. It was on the menu. The only complaint we have is the price of the drinks. They are horrendous. For example: a small bottle of tonic water 125ml was £1.60, Bottle of water £2. A lot of the people who take these holidays are elderly and it feels to me like a rip off!!

We are younger retirees and we're able to walk up into the town (a short distance) and buy drinks at half the price. I appreciate there has to be a mark up for the hotel but in most cases it is 50% or more. How can this be right. My advice is if you like a drink, take yourself a bottle to keep in your room for a nightcap or day cap for that matter.

My husband and I went to Burlington for the third time in 6 years, it was Valentines weekend and also my husbands birthday so we had a double celebration.
On previous years we have had a nice sea view and room and this was what I expected, however the room must have been for a single person as it was the smallest on level 4 and we could not walk around the bed without knocking our legs on something.
The renovated bath and shower room were really nice but no heating in the bathroom as we were told it had been disconnected because it was a health and safety hazard (a radiator in a newly renovated bathroom a hazard?), anyway it was far too cold to have a shower or bath in so a quick wash was all I had, all the rooms on 4th floor were freezing and most of the residents there requested additional heating, it was nice but still the bathroom was cold especially on a windy wet day.
Don't go for room 414.
The food although it was good and served up by a very busy lady, took a long time to arrive because she had more tables than most (more staff please)

On a fairer note the food was acceptable and the entertainment was good although even if we got to the meal table at 6-30 and went straight to the entertainment hall there were no tables available in the main room.
Maybe you could put a row of tables down the middle like most Shearings do. Mark, the entertainer was a treasure, he was there on the two previous occasions and has always been the main reason for our visit as there is entertainment every night if not by professionals by him and he is just as good if not better.

All in all the staff were friendly and helpful and tried to assist when possible but if it had not have been for Mark our holiday would have been ruined by a room that was too small and a VERY cold bathroom.

My friends and I have just returned from a 5 day holiday at the Burlington Hotel in Eastbourne. This is a Shearings Hotel which is situated right opposite the pier. Town centre is only a short walk around the corner.
On our arrival there had been a mix up with our rooms but this was immediately sorted out and the rooms we had were excellent. This hotel has been refurbished and we could not fault the cleanliness of the hotel, food was good and plenty of choice all served by a very friendly and courteous waiter - Daniel. All other staff were equally pleasant and helpful.
The entertainment was a bit mixed. Unfortunately Mark (resident compare I think) was only there 2 nights as he had to go into hospital. Whilst he was there we had a quiz and bingo each evening along with an artist. On the remaining days there was no bingo - shame as top payout on previous evenings was £100!! Surely with the current use of bingo machines a replacement could have been found to run the bingo.
The only drawback we seem to find with Shearings coach trips is that you either get a driver who knows everything about where we are visiting or there are those who dont know a thing and dont seem to want to try and find out which, on occasions, leaves passengers not knowing where they are visiting or anything about the area. Unfortunately we had a driver from the latter. Definitely makes a difference to the holiday when it is made interesting for everyone.
We have now been on many Shearings Holidays all over the country, good and bad and would definitely say that this is the best hotel we have been to and would definitely return again.

We stayed for four nights as part of a Shearings' holiday deal. The hotel looks superb, right on the seafront near the pier. Luggage handled for us, delivered to the room. Ah, the room! Good points - very clean, plenty of hot water, clean & comfortable bedding. Rather on the small side but there was space to move round without being attacked by the furniture.
No so good points - the room was stiflingly hot! Yes, I know that some degree of warmth was welcome in mid-February, but this was silly: strange, too! The radiator was turned off and there were no exposed hot water pipes in the bedroom. The sash window was tightly closed. We called for help and a friendly handyman arrived with a jemmy and levered the window open. We slept with the window wide open for the rest of our stay. While we're discussing the window our view was restricted to a sombre black fire escape and its club of raucous seagulls. When the seagulls were off-duty a regiment of pigeons took over, shouting their heads off. All the birds were well fed and left copious droppings on our window ledge.
Meals were good - mainly. Breakfast was a little weak: we enjoy a continental coffee & croissant suits us well - but wasn't possible for some reason. Perhaps a serving table could be provided for those of us with modest tastes? Self-service would be fine. A warm basket of croissants and a pot of really excellent strong coffee? Please? Then no more waiting for 30 minutes for that essential first coffee of the day!
Lunch was fine - a selection of sandwiches, no problem.
Dinner was a surprise: change of menu every night; choice of meat/chicken/fish/veggie main course, decent starters, reasonable pudds. Far better than we expected. Wine a little overpriced - and, sadly, the wine-waiter missed us 2 nights out of four.
Our copy of the Guardian arrived on time, the packed lunch on our departure morning was good quality and, compared with Motorway diners, great value.
Would we go again? Certainly, but not to room 327!

Have to say that this type of hotel is why people love staying in the likes of Ibis/Premier Inn etc. At least with them you know what you're getting!

We booked a "Classic Double" room through booking.com - unfortunatelly, the room didn't actually match (or come close to) any pictures on the booking.com website ... or the hotels own website (Classic rooms weren't even featured on the Hotels website) probably because no matter how professional a photo was taken it couldn't make the room we had look good (we had room 107).

The bedding was torn, the curtains didn't fit the windows properly and let though loads of light, the two windows (actually double doors) in the room didn't close properly and left large gaps around the bottom and betwen them which had to be stuffed with toilet paper (because the tape the hotel had put over some of the gaps had dried up and fallen off long ago).

Full English Breakfast is included (they have it listed as full English anyway) - it consists of an egg, small (extremely overcooked) sausage, a small rasher of bacon, around two TEASPOONS of baked beans and a greasy hash brown about half the thickness of the ones you usually buy frozen (and there's toast and tea or coffee too).

The hotel is owned by Shearings (the coach holiday people) so they happily dump seniors there over night before taking them off somewhere else the following day - that is about this hotels level. Saying all of the above though - I do have to commend ALL of the staff we came into contact with - they are very helpful and friendly.

We only booked the one night and it wasn't expensive .... but for out of season Eastbourne, the price was on par with other hotels around the same area which looked a lot nicer - come on Shearings/Bay Hotels - we appreciate it's an old building but do up the Classic rooms to a decent standard or at least list/show them on your website so people can make choices before arrival.

Just stayed at the Burlington on a 5 day holiday with National Holidays. Our rooms was for 3 people (family room) very large room with single beds, and a adjoining single room. We had a sea view overlooking the pier. Lovely clean room, lots of hot water, tea & coffee making facilities . The food was good, and we had a nice waiter ( Francisco from Italy) entertainment could have been better. We was on the 2nd floor so could walk up the steps, but we had a friend less mobile who was on the 4th floor, and the lifts were always broken. Lifts certainly need attention.On the morning we were leaving we had to bring our cases down, while shearings got there cases brought down by the hotel staff who used the larger lift. There was only the small lift working which only takes 2 people and 2 cases. Everyone went in for breakfast at the same time, and the staff was over worked. Some coaches were leaving later than ours so it would have been better if the later coaches went in for breakfast 15 minutes later.
Good value for what we paid, and would recommend to friends.

I stayed at the Burlington for four nights with Shearings Holidays. My room was lovely, nice big, comfy bed and sea views from the side windows. Lots of hot water in the bathroom. The food was OK-- and sometimes the waiters were rushed, so the service could be erratic.
It was a short walk to the beach and the town shops.
The big let down was the lifts. They had two very small lifts to serve the customers and the staff and one of them was constantly breaking down. My room was on the 4th floor and I have mobility problems, so walking up was not an option. Please get new lifts installed or get a service lift for staff.

Stayed three nights / four days on a "Party Weekend" break.

Have to say that we had a very nice break and the BASIC price was excellent value for money. Good food, plenty of it and also well presented...plus, Dan, our waiter in the restaurant, was just great. Very good evening entertainment too. Staff were extremely friendly and helpful.

On the negative side.....we stayed in room 112 on the first floor, for which we had to pay an extra charge, as it was supposed to be an "upgrade". In fact, this room has no heating at all in the bathroom ! It also had a VERY poor radiator in the main bedroom, which gave out very little heat, so the room was always very chilly ! The bathroom heater apparently hasn't been working for some time and is not scheduled to be fixed until the summer months, when it's due to be drained and serviced ! Not sure when the main bedroom heater will be fixed, but with the current cold weather, it was extremely cold in there ! After a couple of days, we ultimately had to ask for a heater to be brought up to the room.

WHY was we charged for an upgrade, when it was known that the heating in room 112 wasn't working ?????

4 days surprise break for my wife, on her birthday, and my daughter.
On Tuesday afternoon Shearings told us that our allocated room was not available and we had been allocated a twin room and a single room and not a family room. My daughter cannot be left alone at night resulting in my wife and I not sharing the same bed for the first time in 43 years.
The hotel itself was very good and all the staff very friendly. Both rooms were clean and tidy although the twin did have an old fashion TV. The bath with shower would be difficult to use because of the high sides if you had mobility problems
The dining room was light and airy with plenty of space in between tables ( not always the same case in some hotels where you are packed in like sardines.
The food in general was good, sometimes not as hot as it should be, may be because the plates were cold. Soups/dishes always hot and very good.
Entertainment was standard fair but having seen Bobby Bennet's act before, including same jokes and routine was a let down.
Mark on the other hand was very good, certainly different to anyone we have seen.
Overall a nice break for the monies payed

My husband and I with family and friends (party of eight) spent four days and three nights at the Burlington Hotel over the New Year, and what a good time was had by all!
This hotel matched all our needs, superb location, being right on the seafront and very close to all the shops etc, the rooms were perfectly adequate for what we paid. Couldn't fault the food and the staff were brilliant,.
The only complaint I would have is because the hotel was full there was not enough room for everyone to watch the entertainment, so we stayed in the little cafe bar and made our own, but considering we had paid for entertainment this was really not good enough.
This is the third Shearings Festive New Year Break we have all done and find this is the same regarding the entertainment in all of the hotels we have stayed, but it has not put us off going again.
We had a lovely walk along the prom on News Years day and spent an hour listening to a rock band playing in the Bandstand, it was great watching people dressed to the hilt to keep out the cold, having a dance, young and old alike, brilliant.
If anyone is thinking of doing this trip, I would highly recommend this hotel and Eastbourne itself.

I was a little apprehensive about the bedroom as we chose to book a standard room but we were pleasantly surprised. The room was very comfortable and spacious, the beds were comfortable too. The service in the restaurant was very efficient and the food was tasty. I would recommend this hotel.

As both nervous travellers, i was so worried about the accommodation in particular. But this hotel exceeded all expectations. We had a twin room with a sea view. It was warm with very comfortable beds and low to the ground as requested. The food was excellent. I have severe food allergies and the menu for me had to be adapted quite a lot. This did not present any problems and the chef was superb. I could have anything i wanted with no qualms. One of the waitresses - Mariann was the best i have met in a very long time. Even though she was rushed off her feet she always managed to keep smiling. Although we did not manage to see the entertainment, the programme was good and varied. My husband has Alzheimers and as such needed to be seated in the restaurant by a window with the sea in sight - to keep him calm in a very crowded dining room. No problem, our allocated table was moved within minutes of arrival and again this did not present any problems. All staff were very polite, helpful and patient. We loved this hotel so much that the day we came home, we rang the hotel back and have booked again for 2016 - thanks Carla. Also thanks to Peter our driver - so very funny and again patient and very helpful.