I used to live in Guernsey and my second child was born there. We moved when she was one year old and we haven't been back. So I decided to take her to her birth place on a mum and daughter trip. The OGH is a fantastic hotel and the staff could not do any more in terms of service and making my daughter feel very special. I knew of the hotel from living there but it really is worthy of the 5 stars.
The food at both breakfast and dinner was exceptional. They cater for every taste and the menu's themselves are exciting. I don't say that very often!
The spa is immaculate and the staff all charming. I highly recommend the cream tea in the afternoon after the spa session. Bliss.

5* hotel in town centre location. Excellent facilities. Dined there on 1st March. Excellent food and service. Could not be faulted. Superb fish dish. Delightful cheese selection to follow. Well worth a visit.

The OGH is a fantastic hotel right out of the top drawer. The staff are always polite and friendly. So much so that on a visit to the hotel today (Shrove Tuesday) to set up for a trade show. Ken and the ever youthful Harry dished up some freshly made pancakes for myself and my colleague before we left. In my experience it doesn't matter if you are a guest or someone in to do some work the welcome is always warm and friendly. I always leave feeling appreciated. Thank you Harry, Ken and all the staff at The OGH. (Unfortunately my tripadvisor android. App will not allow me to add a photo.)

I decided to stay here after getting a really nice friendly feel for the place thanks to the reservation staff. It was a big birthday and I wanted somewhere v nice for 2 adults and 2 children. We stayed in the gorgeous Herm suite with beautiful views and a balcony. Children were in an adjoining room.
So. Staff were amazingly helpful . Provided a DVD player with films for the children. Breakfast was wonderful. Lots of choice and really kind to the children. We were given helpful suggestions of things to do and where to eat and made bookings for us. The gym was great And we were given a personalised training plan - we being me and my son who was training for a race.
The hotel was immaculately clean.
All the staff were kind, helpful and made us feel relaxed and at ease. A very very special place to stay.

My partner booked us in as a surprise so I had no idea what to expect when we arrived but I was wowed from the start with how stunning OGH is - our room was well kitted out, beautifully decorated and incredibly comfortable. The attention to detail was brilliant - even simple things like an umbrella in the room.

The location was perfect - no more than a 10 minute walk from the heart of St Peter Port, as well as all bus routes.

From the moment we arrived to the time we left, the staff at OGH were wonderful. Every single one left us with the impression they cared about our experience which really made us feel special. Sadly, due to poor weather our flight was cancelled so we arrived a day late so we couldn't take advantage of the offer we had for 3 nights for 2. The staff were more than happy to slide our stay back a day to accommodate us which we really appreciate but unfortunately we weren't able to take this us due to our return flight. That said, it was another example of their customer service.

Afternoon tea was delicious. I would highly recommend booking in advance to avoid disappointment. The selection was varied, high quality and good value when you consider how much you get.

The whole experience left us feeling thoroughly treated and we would love to return in better weather when we can take advantage of the pool facilities.

We had an excellent break in Guernsey and the OGH was brilliant. The staff are incredibly helpful and attentive. The breakfasts are awesome and plentiful. The room was small and the en-suite/shower was also small. The room was very warm and we could bit turn of the blue light in the en-suite. However we did get a free upgrade and £50 towards a meal during out stay. So overall very impressed and would recommend.

We got off to a faltering start as we had to ask to change rooms as our original sea view room had defective double glazing which meant you couldn't actually see the view. To be fair to the staff they dealt with this in the best possible way and upgraded us to a sea view room with balcony.

We were left wondering whether we would have been happy paying the extra price for this particular room in the first place as the view is somewhat obscured by the roof of the floor below and the glazing needed cleaning. Also the balcony didn't appear to get a lot of sun, but with it being February this wasn't a massive issue.

On to the positives, the staff were very friendly and both breakfast and the one evening meal we ate in for were excellent. The grounds weren't quite as big as they appear to be in the photographs and there was limited area to sit to take in the February sunshine, but they were maintained in good order.

The hotel has a definite old colonial feel to it, but this led to the classy feeling atmosphere and we have no reason not to recommend giving it a try.

My husband and I have visisted OGH as a couple for over thirtry years and it has become a tradition that our daughter treats us to a birthday stay at OGH every coupld of years as we all have birthdays within fourteen days. The standard is exceptional, the staff literaly cannot do enough for you and I just wish our stay had been even longer! I took a menu from the Hotel dating back to January 1986 to show the staff and they were most excited and took a copy to show to the chef who had been in charge for my special birthday meal. A special mention to Andi, the South African lady on reception who was so welcoming and helpful during our stay and also to the young man who parked our hire car for us each time we arrived back at the hotel and fetched it for us when we were going out on our travels.

We only ended up as we had been staying in a horrible hotel on the island. When we arrived before we even got put of the taxi Stewart had all our bags gathered around him. The receptionist are lovely and nothing is too big or too small. The bedrooms are beautiful and the beds are so comfy I didn't want to get up. The food in the braissie was incredible and the waiter was very nice as well. The cocktail bar man was very nice and talkative and the cocktails are also extremely tasty. Would love to go back. Thank you

We came to the government house by default as our booking had been for a sister hotel which had closed for refurbishment. As the Old Government House is five star I felt rather overwhelmed by the high level of service in every area. (they even offer to pack your bag for you !!) I cannot fault the hotel but I prefer to carry my own bags and find my own way around a place. Breakfast excellent, The service was absolutely five star.

Stayed here for the weekend while visiting friends on the island. Our arrival was rather underwhelming with the reception staff on the Friday evening seeming uninterested in dealing with us. We paid more to stay in a sea view room, so I was very disappointed to get to the room and only catch a glimpse of the sea in the distance over a large number of buildings. it certainly was not similar to the room they advertise you are going to get with a sea view, and if I had known this would have been our view I would not have paid the extra. We were offered to upgrade to a room with an outdoor balcony for £30 per night, but as it was January and cold we did not think it was worth paying the extra when we had already paid over £580 for two nights. When I stay in 5 star hotels I expect a certain level of maintenance, and unfortunately this place is lacking. Our room had mold around the windows, a chio in the bath which had been badly painted over, holes in the wardrobes etc. and certain things such as the top of the television were thick with dust. We paid to have breakfast delivered to our room which was £3 extra and well worth it, although the breakfast room does look towards the sea and is a pleasant space so that's a good choice too if you are staying here more than one night. The person on the bar, although very slow at serving as there was only that one person working it, was very pleasant. The car park is also tricky to park in and only has limited spaces. In summary I would stay here only if I could get a very good deal, and only if I classed it as a 3.5 star as opposed to a 5 star.

To all the staff at the Old Government House especially Andrew Chantrell and Andi Raziya.
In a similar way to last year and not wishing to replicate information from the review at this time I do have to offer my apologies for not writing this letter to you upon our return from the most wonderful hotel, the Old Government House. Once again the pressures of work dictate what occurs and it goes without stating the obvious that our stay at the Old Government House was once again, one of relaxation and enjoyment.
On arriving at the Old Government House, as we entered through the glass double doors, Andi, the House Manager was there. Upon seeing my wife and I, Andi, as if by magic, flew from behind the reception desk to greet the two of us with hugs and sincere and honest pleasure at seeing us there again. This first meeting was one of total genuine pleasure and made my wife and I feel as though this was, in the words of Founder and President of the Red Carnation Group, Bea Tollman “ home away from home” (if only it was, we wish!). Following a few moments of reflection of the year that had passed, Andi introduced us to Aaron who was one of the most pleasant young gentleman you would ever have the pleasure of meeting. Aaron, took some of our bags and led the way to our room whilst articulating his extensive knowledge of the Red Carnation hotels throughout the world. Upon arrival at our room Aaron was more than obliging in the offer of anything that we required to let him or Andi know.
The room was just as we remembered, having a huge lengthy balcony with a panoramic view overlooking the harbour, most amazing. As the evening drew in, Castle Cornet, which was fully lit, completed the ambience of this most wonderful room and hotel. At any time of year, the situation of the Old Government House does make it ideally suited for the shops which are only a very short walk away as soon as you exit the hotel. It has to be stated once again that the Old Government House, itself, is absolutely amazing, from the point you enter the main door all the staff are so welcoming. There is a general feel of great cohesion where all the staff in the Old Government House appear to work so well together. With a role model of Andi, there is no wonder that the philosophical belief of the owner resonates through her whole persona.
Andi is a true ambassador of the Red Carnation Hotels’ philosophy of “home away from home”. Andi is the most excellent “front person” my wife and I have ever known and had the pleasure to meet; Andi’s genuine friendliness and ever efficient organisation is amazing and most importantly the sincere kindness and commitment to her guests - her “family friends”, is never far from your mind, we thank you sincerely for this.
During our stay at the Old Government House there were many of the staff who deserve a special mention in their emulation of Andi as the ideal role model. Aaron, who assisted with cases and was so knowledgeable was a great help. Alexandra, Anna and Olga in the restaurant were exceptional in the way that their friendliness made us feel so welcome. All the staff in the kitchen in the preparation of their culinary cuisine was exceptional and we thank you for all the effort that you have gone to make our stay so welcoming with your gastronomic delights. Under Andi’s guidance there was Bianca whose creativity is kept in a shadow and could be utilised more, nevertheless, a most kind and thoughtful person. In a similar way there is Holly and Olivia (who did eventually get my name correct!), who were always there to assist when required, in whatever way they could, once again, exemplary role models for the staff at the Old Government House. One of the gentlemen that we did meet was De-Silva (apologies if we have spelt your name incorrectly), who was charged with the responsibility for ensuring the surroundings are maintained to the high standards that one would expect of the Red Carnation hotel group. There was also Miguel, who upon our departure was kind enough to take my wife and I with our luggage to the airport. Miguel is a very intelligent young man with a great deal to offer, essentially an artist at heart, but with an underpinning philosophy entrenched in the work he undertakes. Within the spa facilities, the young lady by the name of Jo was and still is incredibly gifted in her ability to physically manipulate, on this occasion, my wife’s neck and shoulders due to a strain. This made our stay even more pleasant as there was a great relief from the pain experienced by my wife, thank you Jo for this.
The manager, Andrew, did make himself available to focus upon some very important issues whilst staying at the Old Government House. It was very reassuring to know that the thoughts and perceptions of this “adopted family” could be listened to with a reassuring understanding of what was being discussed. It goes without saying that as guests (adopted family) there is a genuine concern for the well-being of each and every family member and this is something that should be celebrated and capitalised upon. The sincerity that was demonstrated by Andrew is one seldom witnessed in organisations as huge as this. The individual attention that he, as well as Andi, demonstrate are a credit to the organisation and should be recognised as such. We would strongly recommend to any visitor to Guernsey to stay, if possible, at the Old Government House and soak up the whole experience of this exquisite hotel and relax in the comfort of this “home away from home”. If you would not mind Andrew, could you please forward this communication to Bea Tollman, that would be appreciated, as both my wife and I feel that you, all your staff and especially Andi do possess that extra immeasurable quality which makes you all the exceptional people you are. There is certainly a comprehensive understanding of what the founder, Bea, advocates and inspires. Thank you for making our short break with you the exceptional time it was. Your time and attention to detail is unrivalled, thank you once again.
John and Diane Connell

We spent 4 days at OGH over the Xmas period.From the onset we experienced only the best of service.Reception was faultless,our room was lovely and overlooked the harbour with balcony & electric up/down full length windows [room 125].We sampled all the bars & restaurants and found both the food and service without fault.The staff were exceptionally obliging and helpful.The 'Gin Bar' is well worth a visit and Gareth is an expert mixologist.Thank you Gareth for the exquisite 'Christmas Pudding' cocktail.Could I finish without mentioning Andrew Chantrell the man at the helm of this tightly run ship ? No,so in a few words- Thanks Andy for making Xmas special for us and allowing us our 15 minutes of fame on Xmas day ! To the owners of the Red Carnation Hotels - you have a star of a General Manager-look after him.

I was spoiled enough to stay at the OGH for five nights this January. I loved the classic style mixed with modern comfort. The cleanliness was superb, and I didn't find anything dirty during my entire stay.
The nightly turn-down meant I came back to my room after dinner to a ready bed with newspaper, TV remote and a baked treat sitting on top. Bottled water and tea were always restocked. My dry cleaning also made it back into my closet the next day.
The breakfast was delicious, and I wished I could have sampled more of the food at the Brasserie.
The staff were professional and friendly, and they were more than willing to help with any request.
I will request to be booked at the OGH on any future trips to Guernsey.

Stopped here before last September couldn't fault anything so we decided to go for the new year this year Arrived on the 30th December until the 2nd January 2017 new year's eve gala was amazing food to die for. service & staff faultless. would highly recommended this hotel for any thing and for any one.

What an amazing place, a truly beautiful hotel with authentic lighting, paintings etc. The staff are amazing, helpful, knowledgable & friendly, nothing was too much trouble. Centrally located in St Peter Port. Valet parking makes life easy!

Room very comfortable very nice welcoming feeling in the hotel staff very friendly and always will to help or just have a little chat. Food amazing.

Great food, great venue, great pianist... rubbish service in the restaurant! Took ages to be served at every step, which was a shame because everything else was so good.

Excellent on every level. Food is amazing and the service is out of this world. One of the best hotels.

The most helpful and friendly staff in this top class hotel. Perfect location in the centre of town.

It is a five star hotel, perhaps a little modernisation is required. Satisfies all needs.

Maybe a bit too posh but very warm pool and lovely island.

Exclusive

Fabulous 👌🏻

Family holiday, stayed here for a week in July, all I can really say is this is just a fantastic hotel. Beautiful building and gardens.The rooms were lovely but the ones we had were quiet small. Very nice outside pool, gym and spa area. All staff are friendly and approachable, the reception staff are very knowledgeable of the local area, and are willing to help with all requests. The food in all bars / restaurants is delicious with great service. This hotel is in a perfect location for St Peter Port town and seafront which are a few minutes walk away. Perfect holiday, no complaints and would certainly stay again in the future.