We stayed here for two nights last week, it was great. The hotel is full of old world charm and the level of service is just what you expect from a five star establishment. We ate in both restaurants, the food was very, very good. The staff were very friendly and helpful. The room was excellently decorated, but a little small and not sure why there needed to be so many telephones - three. The WiFi worked and was free.

If anyone comes to Guernsey The Health club in the Hotel is of Top Quality
I regularly have a 75 minute there at a reasonable price
Charming Staff and Excellent Service
There is an excellent restaurant and an outside swimming pool
The hot Tub is in The Health Club

My partner and I spent five nights here and we both agreed that it is one of the best hotels we have stayed in.

The decor is immaculate, the staff extremely friendly and attentive, and the housekeeping efficient.

We enjoyed all the meals we had at the hotel (particularly the Indian on the Sunday night when most other restaurants on the island are closed, and the afternoon cream tea), and service was always exemplary.

We made good use of the pool (clean and very warm) and the jacuzzis in the small but well-maintained Spa.

The location is hard to beat, just a few minutes walk away from the town with plenty of shopping and sightseeing opportunities. We didn't need a car for the whole of our stay, apart from taxi's to and from the airport. Highly recommend the short ferry trip to beautiful Herm Island which can be seen from the hotel.

As the hotel is built on one of Guernsey's many steep slopes, there are several floors and flights of steps to navigate throughout various areas of the building. There is a lift provided for part of the building, so if you have any mobility concerns you may wish to check first if your room is easily accessible (my partner had recently had a knee operation and I wished we had checked as our room was at the very top of the hotel with four flights of stairs to navigate!).

Apart from that, my only minor criticism is that from our room it was hard to find a discreet way to access the outdoor pool without having to walk through the hotel dining areas and past other guests whilst wearing a robe (we did find a way into the hotel directly from the pool, but it was via several accommodation corridors and wasn't signposted from within the hotel). If there were changing areas by the pool, we didn't see them but it would have been nice to feel a little less conspicuous!

We would definitely recommend this hotel to anyone considering a relaxing break in Guernsey, and will be investigating other Red Carnation hotels to try elsewhere.

My wife and I have just returned from Guernsey visiting friends. We were advised that the Old Government House or OGH as it is known was the best hotel on the island. They were not wrong. It is a true delight, elegant and beautifully presented and the service could not be bettered. It has all the amenities that you would wish including a gym, spa and an outdoor swimming pool. The bars are elegant and it is worth noting the most excellent cocktails made by Giuseppe. The moment you enter the hotel you are made to feel at home and I compliment Maria on her most excellent service. We intend to return to Guernsey once a year I will make sure that we are booked into the OGH.

My husband and I stayed here for 3 nights last weekend. First impressions were of a very well kept and well run hotel. Our first night was spent in a double room (having asked for a king size on the online booking form) which was very small for a hotel of this size and we were at the start of a corridor so were disturbed by people coming and going. Then at 3 in the morning some guests decided to finish their evening outside in the garden, directly under our room. So very little sleep and a visit to the reception the next day to ask to move rooms. I also pointed out that we should have had a king size room as per the booking form but was told this was just a request not a given! The receptionist initially offered to move us at an extra cost but having already spent a great deal of money on the room I declined at which point she offered to "comp" us the upgrade - I still think it is what we should have had in the first place but either way we packed up our belongings and the hotel moved them into a much quieter, bigger room with a King size bed as requested, tucked away right by the gardens and swimming pool.
The gardens and pool are lovely and secluded and the pool is heated.
We only had breakfast in the hotel but it was fabulous, great selection, well presented and the dining room looks out across the port.
The valet parking was a bonus as the car park is very tight to get in and out of but our car appeared each time we needed it within minutes.
The gym is packed with equipment and the staff in there very friendly and accommodating.
I used the Spa twice for different treatments and it was lovely and relaxing to the point where I fell asleep during my facial!!
All in all a lovely hotel, great staff, great position in the town and I would recommend a stay to all (just go for a room bigger than a standard double).

We have been visiting with our family for the last 5 years, it continues to excel in every aspect.
We have a young family of 4 children ranging from 6 weeks to 7 years.we are well travelled and have been to some of the world and UK's best hotel, for example Gleneagles, Scotland. OGH is arguably one of them, with its own special way.
We continue to return several times per year, each year just gets better.
All the staff make us feel welcome, especially Ken going the extra mile- thank you.
Food, atmosphere , accommodation and views fantastic. The children are made so welcome, and make's it feel home from home.
A hidden gem!
Thank you for making our holidays so special

Great hotel service and location, nothing was too much trouble and amazing breakfast. Special thanks to reception, as we made a mistake with our booking and they still squeezed us in and even gave us an upgrade. Faultless and a great bank holiday venue.

Hotel location in St Peter Port, staff and accommodation were excellent. The staff in particular all went the extra mile to help. When Condor ferries created a problem in returning home the staff looked after us and extended our room booking for the day. Food was high standard breakfast and evenings. The only negative was the Indian restaurant within the hotel which although the food was good the atmosphere was almost church or library like.
Spa and pool were well maintained and very well run.

Just had a 3 night stay here, and everything was absolutely first class, breakfast was great and the staff superb, cannot fault anything here. It truly is five star, will certainly come back again.
Also Europcar was best car hire company.
We visited the International food festival over the weekend, really great

This hotel is fantastic, and this is due to the well trained friendly staff. No request is to small and nothing is overlooked. The in-hotel restaurants are of the highest quality, especially the Indian, I don't think I have ever had better. Breakfast is a treat, a good selection of freshly prepared fare. The rooms are sumptuous and spotlessly clean, with high quality useful sized toiletries in the bathroom. A lovely touch is the 'turn down' and gift every evening. My mother is disabled and she found this hotel to be very accessible for an old building, and again, the staff were very helpful. There are a variety of public rooms and bars, very nicely furnished with comfortable seating, it has a country house (slightly colonial as well) feel about it. Don't miss out on a champagne cream tea. I will be highly recommending this hotel to my friends and family, not only will I be back, but I will also seek out other red carnation hotels to try. We enjoyed the gin experience on the first evening, a guided tour around 3 gins, accompanied by a delicious curry, the pairing worked well and I would recommend trying this experience for yourselves. The location of this hotel is excellent, quite central to St Peter Port, with valet parking. This hotel delivers a WOW factor.

An exceptionally well-appointed hotel in the centre of St Peter Port, within comfortable walking distance of all the amenities offered by the town.

The facilities and service are very high quality. The room we occupied was very comfortable, light and airy and had a panoramic view of St Peter Port harbour.

The catering is excellent: afternoon tea in the garden is generous and well presented; a wide choice of dishes, all well prepared and presented, is available for evening dinner, and breakfast is very satisfying.

Stellar performance by all the staff who are very helpful and very knowledgeable.

The OGH (as this hotel has become known) is truly worthy of its five star rating - note this is the only hotel in Guernsey to have been awarded this accolade.

Just returned from another very successful trip to OGH. We have been coming here since 1992. Not every year, but there has never been an instance where we were disappointed. That's itself says a great deal about the staff at OGH.

It could probably do with some updating at some point, but we would rather a hotel be little tired and have a great welcome and service.

From the moment you walk into reception, most times Harry the Guest Manager, being there to give you a warm welcome, to the receptionists who are cheerful and helpful.

The pool is like being in a warm bath, so even on cooler days it's great to be in there. We could not think of anything we did not enjoy there.

A special mention to Ken who manages the restaurants perfectly. He is so good at customer service. These things really matter, and sadly there are many hotels that do not have good management to train staff correctly. We so love Guernsey, and can't wait to return. Ŵe can even take our two dogs. They would not be banished to the rooms but can enjoy the hotel. Of course they would behave as well as children would!

On our return, we received a postcard from OGH, welcoming us back. Yes we will be back.

I and my colleague visited Guernsey again recently, in my case 36th years and my colleague 28 years of visiting Guernsey and stayed at the O.G.H as usual. As normal we made our hotel arrangements initially through General Manage,r Andrew Chantrell and asked for and received the rooms we had requested at a reduced cost - no doubt as we are 'old stagers'. From then the arrangements we made were perfectly adhered to and it was great to see some of the staff again who have been at the O.G.H. for many years including Harry Seepaul, Client Services Director and Ken, Restaurant Manager, to name a few. This speaks volumes in itself because the hotel & restaurant business has a well known regular turn over of staff, so obviously they must be contented in their lot. The service was as usual friendly, efficient and caring without being over fussy, from the kind and courteous lady Receptionists and beyond. We were well looked after and in a personal kind of way. God willing we will return next year at least once.

Loverly hotel in good location walk to shops restraunts and harbour beautiful setting loverly grounds lots of indoor and outdoor sitting areas. Set high in town so small hill to come back up from town but has far reaching views from the terraces

This was a return visit to the OGH and we'll definitely be back again.

The service is truly 5 star (Harry Seepaul is fantastic - every hotel should have one!). The weather may have been awful, but that's when you appreciate a good hotel with great food.

Returned again this year after such an enjoyable visit last year. The OGH is a fabulous hotel with the highest of standards throughout and you could not wish for more luxury.
It was rather touching to be recognized by some of the staff including the colourful in-house pianist!

It is great credit to Mrs B Tollman for what she has achieved with the ongoing support of her managers and staff.

This is the only 5-star hotel in Guernsey. The ethos is one of customer care with attention to detail apparent from the moment you walk in. The room we had was quite small and on the top floor but was perfectly adequate for a night's stay; the views were superb over St. Peter Port and towards the other Channel Islands. We chose not to eat in the restaurant but had a light snack in one of the bars; the food there was excellent and there was plenty of it. Whilst there, we got talking to one of the waiters who was a very polite and well presented young man. The bar also had a professional pianist/vocalist playing who kept guests entertained all evening. What you're paying for at the OGH is quality of service - it's not Guernsey's biggest or cheapest hotel, there's only an outside pool and the parking is a bit cramped but this is all made up for by the unhurried, friendly nature of the staff and their 'nothing's-too-much-trouble' attitude. We will definitely stay here again. Highly recommended.

Firstly the wow factor. As part of our Silver Wedding celebrations we treated ourselves to a little bit of luxury. The staff were very courteous and attentive, anticipating every whim. The room was a little small but OK for our requirements. Nicely appointed & yes our door key didn't work if you kept it next to your phone, just keep it somewhere else. Turn down service was lovely with home made biscuits on you return after dinner. Staff were friendly and wanting to please.

The room had air-conditioning but on the 1st night of our stay the hotel had wedding guests staying and so the air-conditioning was overloaded. We were incredibly hot and my husband in particular got virtually no sleep. The management did sort this problem out for subsequent nights.

The 'help yourself' breakfast had some excellent choices: cereals, gently poached fruits in syrups, greek yoghurt, fresh soft fruits, honey, and they didn't mind if you went back for seconds. However the cooked breakfast lacked quality. If you'd paid separately for it it was £25, but for 4 items!! Bacon & black pudding was good, the egg was OK (but apart from burning it how can that be done badly) but the sausage was awful. Cooked fine but of sub-standard quality, you know they type with cheap fillers and unmentionable origins. Sorry but I am used to our local butcher's 100% pork sausages at home and from a 5 star establishment I expected the same quality.

Dinner was as expected for 5 star until the presentation of the main menu. Very little choice for someone who hates fish. 4 choices (2 being very similar) if you don't count the 2 veggie options. No poultry, no game. Come on!! My husband and I both chose the 'hand chopped 8oz sirloin' We were asked how we like it cook, rare or medium rare. When the main arrived both thought we had been given the wrong plates. It was presented like a burger !! with the cheese topping!! The waitress pointed out that it was hand chopped but excuse me for mis-understanding, the enjoyment in a sirloin steak is in the texture of a piece of meat, not it being cut into 3mm size pieces. When it said hand chopped I assumed it meant bite sized pieces. And why did they give us steak knives? This bad experience puts a dampener on the special anniversary.
The dessert was very sublime but was served with a common or garden digestive biscuit, would have been much better without or perhaps with a homemade shortbread biscuit.

The wine was absolutely divine, I know my wines and knew it would be exceptional but I didn't appreciate the waitress pointing out the high price in a tone that suggested I may like to choose again because it may not be able to afford it. That aside, I am still enjoying the wine and will do for some time to come.

Would I visit again. Yes, but if they serve me with a burger when I order steak again I will send it back.

Nice place, beautifully finished, if you like the club/country style. Helpful staff, beautiful lobby and bar area, nice rooms, comfy bed, and lovely restaurant. It's not too stuffy, to boot. My room had a view of the sea (just) and was light and airy, so presumably there are other such rooms at the front of the hotel. Recommended.

Great hotel in a lovely location . We were there with a guide dog in training and they couldn't have been more helpful .
Lots of different places to eat,drink or just relax. A hotel full of little corners of ambience.
The pool is lovely too ; a great temperature.
We had breakfast out on the terrace one morning which is delightful;unfortunately we weren't so lucky with the weather so only managed one breakfast Al fresco.
We tried all the restaurants attached to the hotel and can heartily recommend all of them .All quite different but equally delicious.
We are looking forward to returning.

had a fab time at the hotel could not fault the service , food , or the staff, great cocktails as well we would highly recommend it for a luxury brake centre to most things we will be most certainly be going again

Stayed for 3 nights, which included an anniversary, and went for upgrade to a suite which gave super views over the harbour from a massive balcony. The room was comfortable and good sized and staff most attentive, helpful and very polite.
Restaurant was top notch so that we ate in 2 nights and well enjoyed the fayre.

The quality of service is amazing. Without exception every member of the hotel staff we met were friendly, courteous and above all eager to please. If you transplanted the staff to any other average hotel it would transform the experience to an enjoyable one.

The OGH is in a great location and just a two minute walk to the main shopping street.

Breakfast was good and the one meal we took in the Brasserie was excellent. All extras like teas, coffees and alcoholic drinks were surprisingly reasonable; £2.50 for a pot of tea.

It's a quirky building with multiple extensions over time which makes it more interesting than a modern box hotel. The furnishings are traditionally elegant and comfortable. Other reviews have mentioned that the hotel is a bit worn in places. We had one of the suites and the walls are covered in fabric which had dark patches caused by the air conditioning vents. It's hard not to notice this when you first walk in but the other qualities of the hotel and service soon make this superficial and irrelevant.

We found the bed a bit firm but housekeeping added a mattress topper and it was comfy thereafter.

........made by Andy. A few weeks back now but looking forward to the next one in October!Everything about the place oozes class.Great wine and attentive service. Pre dinner you must try the crown club ....that's the venue for the great cocktails. Enjoy!

It's a nice hotel in a town with limited accommodation options. That may be why it is expensive. The staff are excellent though and work hard to ensure top quality service. Reception, porter and concierge were top drawer. They offer free valet parking & good advice about places to eat in town.
Hotel rooms are fine but they are small (& not cheap).
Also they have a nice bar & good views