We spent three nights here and first impressions were good. The staff are friendly and helpful and our room was clean and spacious, overlooking the entrance to the hotel. Sadly no air conditioning in the rooms and so despite leaving the patio door open overnight we had three very hot, sweaty and restless nights. The room has everything you would ordinarily need including bath robes, hairdryer, ironing board, tea and coffee facilities and a mini bar.
Bathroom was a good size with plenty of towels and complimentary soap, shower gel, etc.
Breakfast consists of a buffet which has everything you might expect and want from a hotel of this standard. Juices, cereals, yoghurts, dried fruits, nuts, fresh fruits, bread, croissants, pastries and of course the traditional English breakfast options. There is also a gluten free selection. We found the service to be attentive but somewhat clumsy and forgetful. There appeared to be some inexperienced staff present lacking basic service etiquette. In that I mean clearing plates whilst someone else on the table was still eating, spilling coffee on the table cloth whilst pouring, forgetting to bring the toast and trying to take items away that were still needed and us having to ask for them to be left. This can all be resolved with some in house training though. The grounds are lovely and peaceful and we enjoyed a morning stroll around. The parking area is good and the overall appearance outside is well kept. There is a bus stop about 3 mins walk from the hotel and goes into town. It's very convenient and safe to use during the evening / late night but taxis are also readily available. There is a Waitrose supermarket about 5 mins up the road if you need any last minute bits or just fancy keeping your bar tab or mini bar costs down.
Sadly we didn't have time to experience the spa or pool facilities but it looked very clean and up to date.
I'd definitely stay here again and would recommend this hotel but it's expensive so try to get yourself a deal at the time of booking. 3 nights for the price of 2 or similar.

Tranquil spot, providing comfortable rooms and a multitude of facilities. Play ground for the kids, golf course, tennis, nice walks through the grounds. Well equipped gym, nice pool and spa. Spa and salon. Decent breakfast.
Stayed here while my husband was on business - very relaxing!

Took my sister away for her special birthday. Was a very relaxing hotel with good amenities. Room was clean and comfortable but ask for a garden view room when you book - our room overlooked the front of the hotel so not so enticing to sit on the balcony! Reception desk staff very friendly and helpful. Breakfast was a delight - good choice of food, well laid out and replenished frequently. Really started the day well. Housekeeping left a little to be desired - kept forgetting to replenish essentials such as toilet rolls so had to ask at reception. Food for evening meal was up and down - mainly good but service sometimes let it down. Took a while to come so food was sometimes lukewarm.
Location good if you want a quieter holiday - bus into St Peter Port a couple of minutes away. Wait rose across road if you need any treats or essentials.
Would recommend this hotel for a short break especially if it is your first trip to Guernsey which has a range of good places to visit and eat.

Friendly and welcoming staff, beautifully decorated rooms and hotel, very nice swimming pool. Location is only ok, but there are buses available and taxis. I would definitely recommend this hotel for luxury, one of my favourite stays was here.

My daughter and I have just returned from a 3 nights stay at this beautiful Hotel - our 4th visit to the lovely Island of Guernsey. Arriving at 11am on a Friday morning we were very happy to find that our room was all ready for us. The ladies on reception were very pleasant and explained everything to us including breakfast arrangements and all the facilities. We were fairly satisfied with our room overlooking the entrance of the Hotel and though we asked if there was a fan available (there is no air conditioning in the rooms) we were only slightly concerned about feeling too uncomfortable in the night. However, we had a very unsettling night and not due to the heat surprisingly. Our room was an adjoining room to the one next door and the guests in this room decided to have a awful blazing row from about 11pm to about 1 in the morning. Then at dawn they decided to start chatting and giggling which once again kept us awake. The next morning I went straight down to reception to explain what had happened in the night and how upset we were. The reception staff were brilliant. They showed real concern and immediately allocated us to another room. They also said that if we had dialled reception at the time a duty manager would have come up immediately to sort out the problem. In hindsight I wish we had. I can't find enough words to thank reception for their swift and sympathetic response and excellent customer service - the remainder of our stay was thankfully both peaceful and relaxing. This Hotel is in a beautiful setting with well manicured gardens and a lake with a fountain at the back of the Hotel. The appearance at the entrance of the Hotel is very grand and I could see it is extremely well looked after. Breakfast is served buffet style with cereals, fresh fruit, and cooked breakfast - the breakfast staff are impeccably mannered. There is even a gluten free section. There is a formal dining area in the evening which we didn't try so I can't comment on this. However, there is a less formal restaurant which serves food virtually all day and we enjoyed 2 meals here which was very nice. The pool and spa facilities are new and though we didn't try them I thought the renovation looked very attractive. The thing I liked most about this Hotel was how peaceful it was and our upset on the first night was handled very well by the reception staff for which I can't praise highly enough. I would have no hesitation in recommending this Hotel to anyone wanting a restful break. There is a bus stop outside which goes to St Peter Port in 10 minutes and there is Waitrose supermarket opposite. We both agreed we will definitely be back... Thank you for a lovely stay.

This hotel is lovely BUT if like us you are mature travelers I would recommend that you ask for a Lake View. Special offers include Lake/Garden View. The garden view looks directly on to the children's play area which is fine till little precious wakes at 0 o clock and daddy takes him out two play!! Also on the ground floor there are patio doors on to the terrace which is lovely BUT it is the only way to let air into the room. There is a way to lock these doors slightly ajar but the lock is right down the bottom of the door which is OK till you want to get up again, just saying. Apart from that this hotel is fabulous, the food is great, service in the terrace bar and pavilion is brilliant in fact all the staff are so helpful and friendly. We would definitely return.

We stayed for 5 nights, two student sons and me and my partner. The hotel is recently refurbished and they have done a first class job.

Furnishings and decor in public areas are tasteful. The gym, pool and fitness suite are all fabulous. Outside are lovely tennis courts, grounds and a quirky (in a good way) 9 hole golf course.

Our rooms were "executive" standard. And as a former executive I was happy. The staff (apart from a wobble when overwhelmed at breakfast one day) were all great. Really smart and all dedicated to great service....and hardly a Brit to be seen in their ranks.

Negatives? Well yes...sadly the food offer at the hotel goes nowhere near matching the hotel per se. Service slow. Food poor, even the easy stuff, and generally a weak aspect of the hotel that they really need to address. Watch a few Ramsey programmes and adopt his advice for an easy fix.

But dont be put off. The hotel is great and Guernsey really delivered!!

Very nice hotel,apart from the fact it advertises a family hotel including a pool,but children aren't allowed in pool during main hours of the day from 11.00am-2.00pm the hours they are allowed in is when most children are either getting breakfast or getting dinner which I find quite unfair apart from that lovely hotel would recommend!!

The hotel was lovely, we were happy with our room, staff efficient and food good.
The negatives, well, the biggest gripe is the noise we endured after a nine hour journey to get there, from having a carpet laid at 12.30pm at night.
The hammering went on for 2 hours, in the red, my husband had to get up, get dressed and go down to reception to complain.
We were told that it was the only time the work could be done, however, that said, having complained, the remainder of the work was carried out over the next couple of days during the day not st night and we could not see why this was a problem!

We eventually got to sleep after 1am!

The other issue was to do with the fact that we were told we could not register our debit card to charge items to our room, the reason we were told is that it can take up to 3 weeks to debit a bank account and people forget and have in the past gone overdrawn, however a credit card would be fine,

We do not use credit cards.

We did end up charging things to our room, the staffs choice for us to do so, everything was fine and the total payment debited our account a couple of days later, no problem.

Wonderful weekend thanks to wonderful staff. Many thanks to Alvis for looking after us so well and being so helpful. A special mention also forTatiana and Sebastian who also were a credit to the hotel. We can certainly recommend a stay here. Great location, super spa and tasty food.

I'm here with my two children and auntie.
The rooms are spacious and very comfortable there is plenty of room for the extra bed in my room. The staff are superb, nothing is too much trouble. The pool and outside hot tub are great. Changing facilities are a joy.
The Victor Hugo restaurant is exceptionally good. My two children were allowed to share a main course rather than be confined to the children's menu.
My risotto was the best I have had outside Italy.
The ribs my children had were perfect.
My Aunty thought her steak too rare for her taste (it looked perfect to me) but it was replaced without hesitation and very quickly with a freshly cooked steak.
Pudding of passion fruit tart was excellent and the homemade brandysnap basket my son's sorbet came in was a lovely surprise - very buttery.
Prices were par for the course for such a high class establishment. £109 for the four of us 2 courses each,4 soft drinks 4 large glasses of wine.
The restaurant staff were exceptional.

Lovely spa day which included lunch, a full body massage and access to all facilities. Great food, attentive staff and superb facilities (the gym is great and it includes a spinning studio). They surprised us with a surprise cake as it was my husband's birthday.

Stayed here as three ladies looking for few days relaxing in nice surroundings. We found this hotel by chance but we were delighted we did! We had three double rooms with single occupancy: each room was roomy and extremely comfortable, with sliding patio doors leading onto a shared terrace and overlooking the garden. The bathroom was also roomy and well-equipped with toiletries and bathrobe. The cleanliness was superb and the room servicing included a 'turn-down- service' early evening. The breakfast was one of the best I'd had in a four star hotel (even better than some five star) and, again, the service was faultless. We also used the spa whilst we were there and were very pleased with the treatments and cost.

The positive points: Great service, really lovely and modern spa, good-sized clean pool (18 meters long), and a lovely ambience. Unfortunately, a few things about the hotel itself need a vast amount of improvement. I stayed here during the hottest days of the year and let me tell you, the experience wasn't pleasant. The hotel had run out of electric fans to provide guests with so I was stuck with sleeping with my balcony door wide open. It was stiflingly hot in my room! When they finally provided me with a fan, it was the size of a dessert plate and blew hot air. Pretty disappointing.

The room itself was a good size, although small things like having an alarm clock in the room and bedside electronic outlets would have been beneficial.

I also ate at the Victor Hugo and considering the amount of money I paid for dinner, it wasn't satisfactory at all. My scallop starter was bland and overcooked. My chorizo and mussel main dish lacked flavour. Breakfast, on the other hand, was delicious and there were plenty of choices.

Although I wouldn't rule out staying here again, I guess it won't be my first choice next time. I'm sure with the ongoing improvements/ renovations going on, I am positive there will be pleasant changes in the near future.

The hotel is a short car journey from the airport and on a bus route. It has plenty of parking. It is modern and smart in appearance and has a nice sun terrace overlooking a lake to its rear. The pool, hot-tub, sauna etc are beautifully refurbished. The rooms are quite large, clean and nicely furnished with a balcony to sit out on if sunny. The breakfasts are excellent and the staff pleasant and helpful.

We stayed here as a family for my husbands birthday for 2 nights. Excellent staff, nothing was too much trouble. We ate in the restaurant on both nights good food and service. Excellent breakfast buffet variety. We enjoyed the swimming pool and the grounds with our little one. The room was comfortable and had views of the pond / garden which was lovely. Thank you St Pierre Park. Mary

Nice hotel and grounds a pity our request to stay in a room facing the pond was not kept. Room was nice though and sitting on the balcony was fun people watching. Breakfast was excellent but dinner was a hit or miss. Staff seemed inexperienced but mostly friendly. What would have made the stay better would be more attention to dealing with small complaints and believing the customer is always right!

All the staff at this hotel did their best to make our stay a very pleasant one. Our room was very comfortable with an extra large bed. It was kept very clean though the promised balcony turned out to be tiny. The breakfast was superb with every possible option on offer. The spa has just reopened and the beautician who attended to me was very competent. The golf course is good for a beginner but was disappointing for my husband who likes more of a challenge.

We stayed here several years ago as a family holiday which was excellent. The children enjoyed it so much they have fond memories of such a beautiful hotel. I was delighted therefore to be able to stay on a business trip for a couple of nights.

In between my visits which are several years apart I had heard the hotel had lacked investment and subsequently been sold. The new owners have subsequently invested in the hotel and returned it to its former glory. I can confirm this is very much the case, and some more.

The grounds are amazing and well cared for with a small stream, there is a lake, tennis courts, golf course, children's play area along with a couple of very nice outside seating areas off the two restaurants/bars

The inside of the hotel has also been refurbished in the public areas along with the bedrooms, some of which gave balconies with table and chairs. The rooms are furnished well as are the bathrooms. Not of modern design but good quality classic furnishings.

Room service was very prompt and of a high standard.

An enjoyable two nights, no complaints.

Hotel is located away from ST Peter Port so transport is required if you are looking to go out.

This hotel is situated on a hill about a 15/20 minute walk into St Peter Port. The hotel staff were pleasant, the room was comfortable and despite the building work going on,was very quiet.
We booked an Executive room which though clean was in need of some refurbishment. There was a stain on the carpet and the side of the wardrobe by the fridge was coming apart. The remote control for the TV was really filthy with grease and other stuff and needed a whole packet of handwipes to get it clean enough to even touch. Breakfast was good though with lots of choice and there was a large car park. We used the hotel as a base to explore the island and it's a nice hotel but it really is not worth 5*

Second stay at this hotel (stayed in May 2015) once again, staff were fantastic as was our room. Ok, there were some people having a party in their room early morning on our floor, which was a bit annoying, but, hey, I was young once so no real problem. Again, like last time, the weather was superb and the facilities excellent. Like our previous stay, I would recommend to anyone.

My wife and I stayed at St Pierre Park for a week in June/July. The hotel has some real strengths - the staff were friendly and helpful, the grounds/gardens are very pleasant and the newly refurbished gym and pool are excellent, there is a new spa too, though we did not use it. Breakfast was plentiful and varied and there are several other eating options for lunch and dinner (one - the pavilion - operated as a separate business) and we were very happy with the food and service in all of them. Our gripes were minor really - our second floor balcony was small - lower floors seemed better in this respect, the noise insulation from external noise wasn't great (though the location meant that it was always quiet at night) and the main restaurant, though offering excellent food and service, was very quiet both times we ate there and rather lacked atmosphere.
Overall though the hotel had a nice "feel" for a large establishment and we would certainly be happy to stay there again if we return to the island.

Bought by my son and daughter for my birthday, we visited for a long weekend. Arrived at 0.900, 4 hours before check - in time. Reception was excellent, booked us in and stored our luggage while we found our way round Guernsey for the day. Concierge service was very helpful and the staff were great fun. The hotel was first class, with first class rooms and excellent facilities. Food was superb. We will definitely be back.

We have just spent a week at this hotel and had a lovely time. The staff were very welcoming and pleasant, the room was comfortable and was of a good standard. We didn't use the spa but understand that it is of an excellent standard. It takes about 20 mins to walk to St Peter Port up a few hills. The only down side for us was the quality of the food , although nothing was bad we felt you could get a much better deal both quality and price wise away from the hotel. Overall a very enjoyable week.

Wonderful relaxing hotel with delightful grounds, attentive, friendly staff and amazing new leisure facilities.

The standard room was a good size, with a comfy bed and also had a balcony containing 2 chairs and a table with still plenty of room to move about on. Plenty of thoughtful amenities in the well lit room, the only thing lacking was a window opening as there was no air con, ( not that I like this, ) so it did become stuffy overnight if you did not leave the patio door open, which some people would feel hesitant to do I feel ( maybe ongoing refurbishments will amend this issue?)

The newly refurbished leisure facilities are superb; the pool is wonderful as you can have a proper lengths swim; the sauna overlooks the gardens and decking level and is lovely and light. One of the two gyms has this view too. There are plenty of loungers too, both inside and outdoors. Excellent roomy showers, and the costume spinner/drier is a great addition too. If I lived closer, I would definitely join the health club, the facilities are superb, and are maintained immaculately.

The extensive choice for breakfast was excellent, as was the evening meal we had one night, which was beautifully cooked and presented.

The hotel is about 10 minutes drive down to St Peter's Port, but has plenty of car parking spaces in a well lit carpark.

I would highly recommend this hotel as a base whilst in Guernsey, for it's tranquil setting, delightful staff and the many amenities it offers.